Sales Associate, NorthPark (Part-Time) at Away

Dallas, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, TravelIndustries

Requirements

Excellent communicator, collaborator, and teammate with a passion for and past experience in retail, customer service, and/or hospitality
Reliable, effective, and contribute to the overall business success
Resourceful, solution oriented, and committed to achieving goals
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Ability to work evenings, weekends, and holidays (scheduling accommodation can be discussed)

Responsibilities

Embody brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
Create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
Consistently meet individual KPI expectations and sales goals
Pursue and maintain the highest level of product knowledge and expertise, guiding customers through an Away focused shopping, product, and sales journey
Maintain the integrity of the store and uphold visual standards
Facilitate in-store programs and events, as needed
Assist with any necessary processes and procedures to ensure optimal store operations

Skills

Key technologies and capabilities for this role

Customer ServiceSalesProduct KnowledgeVisual MerchandisingRetail OperationsKPI Achievement

Questions & Answers

Common questions about this position

Is this a remote position or onsite?

This is an onsite position at the NorthPark location in Dallas.

What are the key skills and qualities needed for this Sales Associate role?

Candidates need to be excellent communicators, collaborators, and teammates with passion and past experience in retail, customer service, and/or hospitality. They should be reliable, resourceful, solution-oriented, and physically capable of lifting up to 25 pounds, standing for extended periods, and bending as needed.

What is the work schedule like for this part-time role?

The role requires the ability to work evenings, weekends, and holidays to support business needs.

What is the company culture like at Away?

Away fosters a community of travelers focused on innovation, creating transformative customer experiences, and encouraging employees to take time to travel for growth and transformative experiences.

What makes a strong candidate for this position?

Strong candidates have retail, customer service, or hospitality experience, excel in communication and teamwork, meet sales goals, and are encouraged to apply even if they don't meet every qualification.

Away

Designs and sells high-quality luggage

About Away

Away designs and sells high-quality luggage and travel accessories aimed at modern travelers who appreciate both functionality and style. Their products include suitcases, bags, and various travel accessories that are practical yet aesthetically pleasing. Away operates on a direct-to-consumer model, selling products through their website and physical stores in major cities, which allows them to control the customer experience and offer competitive prices. They provide a 100-day trial period, free shipping, and returns to enhance customer satisfaction. Away has expanded its reach to several countries and also targets corporate clients through a gifting program. The company's goal is to transform the travel goods market by combining style and functionality while maintaining a strong focus on customer service.

New York City, New YorkHeadquarters

2015Year Founded

$210.1MTotal Funding

LATE_VCCompany Stage

Consumer GoodsIndustries

501-1,000Employees

Benefits

Medical, dental & vision insurance

Life and AD&D insurance

401(k) with a company match

Flexible spending, health savings & commuter benefits

PTO

Paid Parental Leave

Short & Long-term disability

Product stipends and recognition awards

Risks

Departure of key executive Mark Chou may impact leadership stability.

Competitors launching TSA-compliant products could erode Away's niche market advantage.

Significant discounts may impact perceived brand value and pricing strategy.

Differentiation

Away offers a 100-day trial period, enhancing customer satisfaction and loyalty.

Direct-to-consumer model allows Away to maintain control over customer experience.

Away's products combine functionality and style, transforming luggage into a statement piece.

Upsides

Away recognized as one of Fast Company's 'World's Most Innovative Companies'.

Growth in corporate gifting market expands Away's market reach.

Increased demand for compact and lightweight luggage benefits Away's product offerings.

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