Sales Administration Specialist - Surgical at Alcon

Houston, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, OphthalmologyIndustries

Requirements

Bachelor’s Degree or Equivalent years of directly related experience (or high school +8 yrs; Assoc.+4 yrs)
The ability to fluently read, write, understand, and communicate in English
Work Hours: Monday – Friday, 8:00 AM CST – 5:00 PM CST
Travel Requirements: Up to 10%
Location: Onsite
Sponsorship & Relocation Not Available
Preferred Qualifications/Skills/Experience
Ophthalmology Surgical Technologist and/or Certified Ophthalmic Assistant
Experience in Ophthalmology, Inside Sales, Customer Service, or the Medical Device industry
Intermediate/Advanced proficiency in Microsoft Excel
Strong work ethic, critical thinking ability, & commitment to continuous learning and development
Be a collaborative teammate, with strong interpersonal and relationship-building skills
Strong ability to multitask and adapt to change quickly
Excellent organization and time management skills which are important to handle opposing priorities and deadlines
Desire to understand the WHY to understand business processes

Responsibilities

Create, receive, and handle departmental quote requests, contract requests, and service requests from the surgical sales, marketing, and operations teams
Analyze historical data, trends, and other relevant information to provide insights and recommendations that improve processes, team productivity, and address business challenges
Update bills of materials by replacing or removing discontinued components
Train and develop new sales representatives to understand business processes, sales quoting software, and production workflows
Provide support for system enhancements and upgrades
Handle daily and weekly deviations
Respond to inquiries via the 800-phone line, text messages, and emails using a cloud-based contact center platform to enhance service request handling
Troubleshoot issues related to materials, production, or shipping delays
Assist sales representatives in securing critical account business with high-volume customers by addressing questions and concerns

Skills

Data Analysis

Quote Management

Contract Management

Bill of Materials

Sales Quoting Software

Process Improvement

Customer Service

Issue Resolution

Cross-Functional Collaboration

Training

Alcon

Specializes in eye care products and solutions

About Alcon

Alcon specializes in eye care products and vision solutions aimed at improving people's quality of life through better vision. Their product offerings include solutions for cataract surgery, retinal health, and contact lenses. Alcon's products work by utilizing advanced technology and research to provide effective treatments and aids for various eye conditions. What sets Alcon apart from its competitors is its strong emphasis on research and development, ensuring that they remain leaders in the eye care industry. The company's goal is to enhance vision and overall quality of life for individuals while promoting a diverse and inclusive workplace.

Geneva, SwitzerlandHeadquarters

1945Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision coverage

HSA Medical Plan

PTO

Paid Parental leave

401k

Retirement Plan Company Contribution

Low payroll deductions

Tuition Reimbursement Program

Annual Bonus

Free Family Contact Lens Program

12 Company Paid Holidays

Risks

FDA recall of contact lenses may harm Alcon's reputation and financial standing.

Antitrust case denial could lead to legal challenges and financial penalties.

Innovative competitors like Signal12 threaten Alcon's market share in eye care.

Differentiation

Alcon leads in eye care with a broad product portfolio and global reach.

The company invests heavily in R&D, ensuring cutting-edge vision solutions.

Alcon's commitment to diversity and inclusion strengthens its corporate culture.

Upsides

Acquisition of BELKIN Vision enhances Alcon's glaucoma treatment options with DSLT technology.

Orbis Flying Eye Hospital project boosts Alcon's global presence and eye care standards.

Recognition as a top employer in Singapore attracts and retains top talent.

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