SaaS Implementation Project Manager

Position Overview

• Location Type:
• Job Type: Full-time
• Salary:

CaptivateIQ is a leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With solutions for Sales Planning and Incentives, CaptivateIQ helps revenue teams automate processes, hit revenue targets, and adapt with business change, ultimately driving efficient growth. The company's mission is to enable every company to improve their return on incentives and sales planning, backed by investors like Sequoia, Accel, ICONIQ, and Sapphire Ventures. CaptivateIQ has also been recognized as a best place to work by Glassdoor and Comparably.

This role is for a customer-focused and results-oriented Project Manager to join the Professional Services team. In this external-facing role, you will lead complex SaaS implementations for enterprise clients, acting as the primary point of contact throughout the project lifecycle. You’ll drive seamless customer onboarding by partnering closely with client stakeholders and cross-functional internal teams to deliver timely, high-impact outcomes.

Requirements

• 3-4 years of project management experience in SaaS implementations, professional services, or enterprise software deployments.
• Bachelor's degree in Business, Information Technology, Engineering, a related field, or equivalent practical experience.
• Ability to understand SaaS solutions, data integration concepts, and enterprise IT environments.
• Excellent communication, stakeholder management, and leadership skills with a strong ability to influence and drive collaboration.
• Strong analytical and decision-making abilities with a proactive approach to identifying and mitigating project risks.

Responsibilities

• Lead the end-to-end lifecycle of multiple customer implementation projects.
• Create and manage detailed project plans covering scope, timelines, resource assignments, and budgets.
• Establish trusted relationships with customer stakeholders to align on goals and expectations.
• Manage ongoing communications and status reporting, ensuring transparency.
• Identify and mitigate project risks using structured approaches.
• Maintain documentation such as risk logs, change control records, and lessons learned.

Nice to Have

• Experience with incentive compensation management (ICM), sales performance management (SPM), payroll systems, or related financial software.
• PMP Certification or CAPM certification.

Benefits (US-ONLY)

• 100% of medical, dental, and vision covered, including 75% for dependents.
• Flexible vacation days and quarterly mental health days.
• A one-time expense on your 1-year work anniversary (for travel, home furnishings, or a fancy meal).
• Annual stipends for professional development and caretaking.
• 401k plan to participate in and save towards the future.
• Newest Apple products to help you do your best work.
• Employee Resource Groups (ERGs) to support and celebrate shared identities and life experiences, directly supporting company-wide DEI goals for developing and retaining diverse talent.

Recruitment Notice

Only emails from @captivateiq.com should be trusted. CaptivateIQ is aware of active recruitment scams using its name, where individuals pose as recruiters, post fake remote job openings, and make fake job offers. CaptivateIQ will never:

• Attempt to correspond with a candidate using a free web-based account (e.g., @gmail.com, @yahoo.com, @hotmail.com).
• Make an offer of employment without conducting multiple rounds of interviews face-to-face using secure video-conferencing technology.
• Ask candidates to cash checks to buy equipment on behalf of CaptivateIQ.
• Ask candidates to make a payment to be considered for a position.
• Make early requests for personal information.