SA Customer Success Specialist - Outbound Calls at Sporty Group

Mpumalanga, South Africa

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

iGaming, Online Sports Betting, Online GamingIndustries

Requirements

Previous outbound sales or telemarketing experience (preferably in South African iGaming, online sports-book and betting, financial services, or telecoms)
Strong sales skills with a track record of meeting/exceeding targets
Ability to work shift patterns, extended hours, and Saturdays
Computer literacy and experience with CRM systems
Excellent communication skills (English required; additional South African languages a plus)
Results-driven with resilience in a competitive environment

Responsibilities

Conduct high-volume outbound calls to reactivate dormant or lapsed customers or communicate promotions, bonuses, and product features
Achieve and exceed daily, weekly, and monthly KPIs
Deliver exceptional customer engagement by providing product knowledge, promotions, our Loyalty programme, our extensive perks and offerings and support
Accurately record customer interactions and outcomes in CRM systems
Work flexible shifts, including evenings and Saturdays, to maximize contact opportunities
Provide customer feedback to management to help optimize sales scripts, promotions, and processes

Skills

Key technologies and capabilities for this role

Outbound CallingCRM SystemsSales SkillsTelemarketingCustomer EngagementKPI AchievementProduct KnowledgeCustomer Onboarding

Questions & Answers

Common questions about this position

What is the compensation for this role?

The position offers a competitive salary plus individual performance-based bonuses every quarter.

Is this a remote position or does it require office work?

This is an office-based role located in Mbombela (formerly Nelspruit), Mpumalanga.

What skills and experience are required for this position?

Candidates need previous outbound sales or telemarketing experience (preferably in South African iGaming or similar), strong sales skills with a track record of meeting targets, computer literacy with CRM systems, excellent English communication skills, and the ability to work flexible shifts including evenings and Saturdays.

What benefits are offered in this role?

Benefits include 20 days annual leave plus public holidays, a South African employment contract, referral bonuses, flash bonuses, and top-of-the-line equipment.

What makes a strong application for this role?

Even if you don't meet every requirement, apply as they value your unique perspective for innovation and growth; every application is reviewed by a team member.

Sporty Group

Sports app for news, scores, streaming

About Sporty Group

Sporty.com is a sports app designed for sports enthusiasts, offering features such as sports news, live football scores, live streaming, sports odds, and interactive chat. Users can follow, like, share, and watch sports content without any cost or advertisements, creating a seamless experience. The app targets sports fans who want real-time information and community engagement. Unlike competitors, Sporty.com provides free access to its services, aiming to build a large user base that can be monetized through partnerships and sponsorships in the future. The goal of Sporty.com is to enhance the sports viewing experience while fostering a loyal community of sports fans.

Campbell, CaliforniaHeadquarters

2013Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer Software, EntertainmentIndustries

51-200Employees

Benefits

Quarterly Bonus

Flexible Work Hours

Paid Vacation

Annual Company Retreat

Risks

Resource allocation to Sociable Soccer may divert focus from Sporty.com's core offerings.

Technical integration of Sociable Soccer may affect user experience on Sporty.com.

Unified login system poses potential cybersecurity risks if not properly managed.

Differentiation

Sporty.com offers a free, ad-free sports app experience, unlike many competitors.

The app provides interactive features like chats with football legends, enhancing user engagement.

Sporty.com integrates live scores, streaming, and sports news in one seamless platform.

Upsides

Acquisition of Sociable Soccer expands Sporty Group's reach into the gaming sector.

Partnerships with sports organizations enhance content and provide monetization opportunities.

Growing demand for real-time sports information boosts Sporty.com's user base.

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