ROC Operator at Symbotic

Wilmington, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Warehouse Automation, Supply Chain, RoboticsIndustries

Requirements

Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, or Industrial Automation or equivalent work experience
Minimum of 3 years in a computer or automation environment desired
Strong knowledge of automation, warehousing, and business processes
Desire to learn new equipment and assist team members as needed
Takes critical feedback and recognition positively
Ability to multi-task and perform multiple job functions at once
High sense of urgency
Effective detail-oriented communicator
Strong leadership skills with ability to motivate cross-functional or cross-facility groups
Ability to direct and guide employees' daily standard work
Ability to develop standards, processes, and documentation for dealing with specific problems using data-driven decision making
Understanding of drivers of system performance and ability to report on trends of problems and present solutions
Must be literate, written and verbal, in English Language

Responsibilities

Remotely monitor automation system performance and availability through collaboration and active communication with the onsite team
Enhance local control center operations through active communication, acceleration of control center workflows, and escalated incident response time
Remotely manage specific automation system use cases and determine best course of action to maintain system up-time, performance, and availability
Develop standard operating procedures and documentation to drive performance enhancements, adjusting to changing business conditions as required
Drive and maintain a professional teamwork environment by being an excellent team player and working with various members of the technology, operations, and on-site teams
Participate in the initiatives for continuous improvement, standardization, and improvement of the warehouse automation solution
Define best practices and design operating model procedures for the Remote Operations Center
Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site Symbotic and customer teams
Become a remote software expert by gaining an excellent understanding of system interrelations and consequences
Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel
Remotely monitor specific functions and operations of our automated material handling system
Assist in the coordination of on-site troubleshooting efforts
Assist in the escalation of systematic issues to internal subject matter experts
Drive continuous improvement efforts through the identification of root causes and by partnering with cross-functional teams to drive execution of performance criteria of the automation system

Skills

Key technologies and capabilities for this role

Remote MonitoringTroubleshootingIncident ResponseRoot Cause AnalysisSystem PerformanceCommunicationAutomation SystemsRobotic Operations

Questions & Answers

Common questions about this position

What is the salary for the ROC Operator position?

This information is not specified in the job description.

Is the ROC Operator role remote or on-site?

The role is based in the Remote Operations Center, a centralized Symbotic-managed operations hub, indicating it is a remote monitoring position from a unified facility.

What education is required for the ROC Operator role?

An Associate or Bachelor's degree in Logistics is required.

What does the Remote Operations team focus on?

The Remote Operations team is part of the Customer Operations organization, responsible for leading day-to-day operations of Symbotic’s robotic material handling system and driving operational excellence through partnerships with onsite customers and cross-functional teams.

What skills make a strong candidate for the ROC Operator position?

Strong candidates should excel in remote monitoring of automation systems, troubleshooting software issues, driving continuous improvement, and collaborating with cross-functional teams including onsite personnel and software engineers.

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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