Roadside Assistance Coordinator

Position Overview

• Location Type: Not Specified
• Employment Type: Full Time
• Department: Paragon Fleet Maintenance Group
• Job Type: Roadside Assistance Coordinator
• Salary: Not Specified
• Brief Description: The Roadside Assistance Coordinator is a key position in keeping our Fleet safe while on the road. This position utilizes Truck, Trailer, Refrigeration mechanical experience as well as customer service experience to analyze, diagnose, prevent, and fix mechanical issues. It’s a role for a driven individual who thrives in a fast-paced environment and enjoys problem-solving.

Responsibilities

• Receiving calls from inbound callers and attempting to diagnose issues over the phone.
• Delivering clear, effective communication to all parties.
• Routing drivers to authorized repair facilities as needed.
• Communicating service interruptions to Operations so that alternative delivery plans can be made.
• Identifying warrantable repairs and filing claims with the appropriate vendor or manufacturer.
• Processing and reconciling invoices for approval.
• Other duties as assigned.

Qualifications

• Minimum Qualifications:
  • Technical school certification
  • Some knowledge of commercial vehicle components and common reasons for failure preferred.
  • Effective problem-solving and decision-making skills.
  • Ability to handle multiple tasks in a fast-paced environment with rapidly changing priorities.
  • Absolute commitment to following up with all parties involved.
  • High school diploma.
  • Strong written and verbal communication skills required.
  • Basic computer skills.
  • Ability to handle heavy volume of inbound calls and email correspondence.
• Preferred Qualifications:
  • Diesel Mechanic experience
  • Trailer Mechanic experience
  • ThermoKing experience

Skills & Abilities

• Decision making
• Communication
• Safety compliance
• Knowledge evaluation
• Training and re-training
• Incident investigation
• Policy interpretation
• Constructive feedback
• Calm under pressure
• Documentation
• Federal & State Employment Law
• Reporting
• MS365
• AS400

Physical Demands

• Prolonged periods sitting at a desk and working on a computer.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regularly required to talk or hear.
• Frequently required to sit.

Work Experience

• 4+ years of experience working in transportation, motor carrier experience.

Education

• In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.

Company Information

• Not Specified