RMA Project Manager at Vultr

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Infrastructure, TechnologyIndustries

Requirements

Bachelor’s degree in Business, Supply Chain, Engineering, or related field
3–5 years of experience managing RMA processes or hardware logistics in a technical environment
Certifications in supply chain, logistics, or project management
Experience working with domestic and global vendors
Background in data center operations, telecom, or enterprise hardware environments
Strong understanding of reverse logistics, warranty processes, and vendor RMA handling
Experience working with ERP/CRM/RMA tools (e.g., SAP, Oracle, ServiceNow, Salesforce, Jira)
Familiarity with IT hardware, data center components, or electronics (strong plus)
Proficiency in Excel and data reporting tools
Familiar with JIRA and Confluence
Excellent organizational and multitasking skills
Strong communication skills

Responsibilities

Manage the full RMA process from initiation to closure (return, repair, replacement, and follow-up)
Coordinate with internal teams (IT, operations, procurement, finance) and external vendors or OEMs
Track warranty statuses, create RMA tickets, and ensure timely resolution and delivery
Oversee the physical movement of hardware between customer sites, warehouses, and repair centers
Ensure accurate documentation of serial numbers, asset tags, and shipping records
Maintain detailed records of all incoming/outgoing RMA items
Monitor RMA trends, failure rates, and recurring issues
Develop dashboards and reports for leadership on RMA status, cycle times, and vendor performance
Conduct root cause analysis and suggest process improvements
Liaise with vendors on return approvals, replacement timelines, and escalation handling
Support customer service or technical support teams on RMA-related queries or SLAs
Ensure customer satisfaction by managing expectations and providing timely updates
Ensure compliance with internal policies, warranty terms, and regulatory requirements
Maintain SOPs, logs, audit trails, and reports for all RMA transactions

Skills

RMA Management

Project Management

Reverse Logistics

Vendor Coordination

Customer Service

Process Optimization

IT Coordination

Operations

Procurement

Finance

Vultr

Cloud infrastructure provider with global deployment

About Vultr

Vultr provides cloud infrastructure services, specializing in high-performance SSD VPS (Solid State Drive Virtual Private Servers) that can be deployed globally in just 60 seconds. Their services include cloud compute instances, storage solutions, and networking capabilities, allowing clients to manage and deploy resources easily. Unlike many competitors, Vultr operates on a subscription-based model where clients pay only for the resources they use, making it a cost-effective option for businesses of all sizes. With a strong focus on customer support, handling over 35,000 requests monthly, Vultr aims to simplify cloud computing for developers, startups, and enterprises across more than 150 countries.

West Palm Beach, FloridaHeadquarters

2014Year Founded

$323.9MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Paid Vacation

Paid Sick Leave

Home Office Stipend

Phone/Internet Stipend

Gym Membership

Risks

Increased competition in AI infrastructure could erode Vultr's market share.

Rapid expansion may lead to operational challenges if not managed carefully.

Dependence on partnerships poses risks if strategic misalignments occur.

Differentiation

Vultr offers over 20 data center locations across 5 continents for low latency.

The company provides high-performance cloud infrastructure at a fraction of Big Tech costs.

Vultr's SSD VPS can be deployed globally in just 60 seconds.

Upsides

Vultr secured $3.5B for global expansion in AI infrastructure and cloud computing.

Partnerships with AMD, Broadcom, and Juniper enhance Vultr's AI and cloud capabilities.

Vultr's competitive pricing model attracts businesses seeking cost-effective cloud solutions.

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