Retail Training & Development Manager at Brooks Running

Seattle, Washington, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sporting Goods, ApparelIndustries

Requirements

Passion for running, learning and development, retail excellence, and customer experience
Ability to travel to all major Brooks-owned selling events (e.g., six runDisney expos, Houston Marathon Expo, Berkshire Hathaway Shareholder Meeting)
Cross-functional partnership skills with HR, Product, Sales, Legal, and Marketing teams
Proficiency in creating e-learning content in an enterprise Learning Management System (LMS)
Experience partnering with content creators and retail leadership

Responsibilities

Own the development, implementation, and evolution of a structured onboarding and ongoing training curriculum across six key pillars: brand, business and benefits, technical product knowledge, sales process, behavioral skills, and people management
Deliver and lead a mix of in-person, virtual, and self-paced training solutions customized to learner needs
Partner with Store Managers and Retail Operations to align training with business goals, KPIs, and brand standards
Conduct field visits to observe, coach, and provide feedback to teams and leaders
Work with retail leadership and store managers to manage the training calendar
Create e-learning content (digital trainings, resources, videos, learning assets) in the LMS, partnering with the Guru team
Maintain, iterate, and evolve training materials to reflect product updates, brand messaging, and process improvements
Track training completion and report to store managers to achieve 100% completion
Partner with Retail leadership to build and report on key metrics tracking training efficacy and impact on store performance
Lead the training, onboarding, and management of temporary cashier teams at events using Brooks' POS systems

Skills

Key technologies and capabilities for this role

Training Program DesignEmployee DevelopmentRetail TrainingSales TrainingCross-Functional CollaborationEvent ManagementTeam ManagementCustomer ServiceLeadership DevelopmentInstructional Design

Questions & Answers

Common questions about this position

What does the company culture at Brooks Running emphasize?

Brooks Running has a culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation, guided by brand values like Runner First, Word is Bond, Champion Heart, There is no 'I' in Run, and Keep Moving.

What are the main responsibilities of the Retail Training & Development Manager?

The role involves owning the development, implementation, and evolution of onboarding and ongoing training curriculum across six key pillars: brand, business and benefits, technical product knowledge, sales process, behavioral skills, and people management, while partnering cross-functionally and delivering in-person, virtual, and self-paced training.

Is travel required for this position?

Yes, the role requires travel to all major Brooks-owned selling events, including six runDisney expos, the Houston Marathon Expo, and the Berkshire Hathaway Shareholder Meeting, to train and manage temporary cashier teams.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What experience makes a strong candidate for this role?

A strong candidate combines passion for running, learning and development, retail excellence, and customer experience, with skills in designing training programs, cross-functional partnerships, and delivering in-person, virtual, and self-paced training for retail teams.

Brooks Running

High-performance running shoes and apparel

About Brooks Running

Brooks Running designs and sells high-performance running shoes and apparel for men and women. Their product range includes shoes for road running, trail running, treadmill workouts, and racing, as well as a variety of athletic apparel like shorts, tops, and outerwear. Brooks primarily targets fitness enthusiasts, professional athletes, and casual runners who value quality and performance. The company stands out from competitors like Nike and Adidas by emphasizing sustainability and innovation, with initiatives such as a LEED-certified headquarters and energy conservation efforts. Brooks aims to provide top-notch athletic gear while promoting environmentally friendly practices.

Seattle, WashingtonHeadquarters

1914Year Founded

M_AND_ACompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical and dental coverage

PPO and high deductible health plan options

Life insurance

401(k) with company match

Generous paid time off

10 paid holidays + your birthday

Parental leave

Risks

CEO transition in April 2024 may lead to strategic shifts or disruptions.

Departure of key engineering talent could impact innovation in foam technology.

Significant investment in Seattle expansion could strain resources if not managed well.

Differentiation

Brooks Running focuses on high-performance running shoes and apparel for diverse activities.

The company emphasizes sustainability with LEED-certified headquarters and conservation goals.

Brooks Running offers personalized marketing and direct-to-consumer sales strategies.

Upsides

Collaboration with runDisney could attract Disney fans and boost brand visibility.

Partnership with NOW® Sports enhances credibility among elite athletes through 2024.

Expansion in Seattle's Fremont neighborhood indicates commitment to growth and innovation.

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