Retail Team Lead (Commercial) - Kingston at Nike

Kingston upon Thames, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Sports, FashionIndustries

Requirements

Customer service and/or retail experience preferred
Ability to manage a small team of peers
Effective communicator, brand ambassador, and collaborative teammate
Demonstrated ability to apply product sales techniques
Flexible with scheduling and available to work retail hours (day, evening, weekends, and/or holidays), based on department and store/company needs

Responsibilities

Deliver exceptional consumer service and ensure a premium brand experience
Coordinate, coach, and motivate employees in your area while maintaining an excellent work atmosphere
Support the management of daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns
Identify and solve problems in partnership with store leadership
Act as a brand ambassador for NIKE’s initiatives
Ensure the store complies with all NIKE standards and guidelines
Specialize in one business area (COMMERCIAL, ATHLETE EXPERIENCE, or CONSUMER EXPERIENCE) while supporting cross-functionally:
COMMERCIAL: Support efficient receiving of product, inventory accuracy to visual presentation standards, and timely monthly initiative launches
ATHLETE EXPERIENCE: Ensure the team delivers the highest quality athlete experience
CONSUMER EXPERIENCE: Lead by example and deliver sales floor service to bring the consumer journey to life

Skills

Key technologies and capabilities for this role

customer serviceretail salesteam managementvisual merchandisinginventory managementsales techniquesbrand ambassadorshipcommunication

Questions & Answers

Common questions about this position

What compensation and benefits does this role offer?

The position offers one of the best compensation and benefits packages in the industry, including opportunity for monthly performance-based bonus, generous online and in-store employee discounts, and a brand-new NIKE outfit.

Is this a remote position or does it require working in the store?

This is an in-store retail position at Nike Well-Collective Kingston requiring flexible scheduling including day, evening, weekends, and/or holidays based on store needs.

What skills and experience are required for the Retail Team Lead role?

Customer service and/or retail experience is preferred, along with ability to manage a small team, effective communication as a brand ambassador and collaborative teammate, and demonstrated ability to apply product sales techniques.

What is the company culture like at Nike for this role?

The team is supportive and values Diversity, Equity & Inclusion, with a focus on maintaining an excellent work atmosphere while coordinating and motivating employees.

What makes a strong candidate for this Retail Team Lead position?

Strong candidates have customer service or retail experience, can manage a small team, communicate effectively as a brand ambassador, and apply product sales techniques while being flexible with retail hours.

Nike

Designs and sells athletic footwear and apparel

About Nike

Nike designs, manufactures, and sells a variety of footwear, apparel, equipment, and accessories aimed at athletes, fitness enthusiasts, and everyday consumers. Their products are created to be stylish and performance-oriented, catering to the needs of a diverse clientele. Nike operates through multiple sales channels, including retail stores, online platforms, and third-party retailers, and enhances its brand image through endorsements from well-known athletes and sports teams. A key aspect of Nike's approach is its membership program, which offers exclusive access to products and content, fostering a deeper connection with consumers. Unlike many competitors, Nike places a strong emphasis on sustainability and corporate responsibility, integrating these values into its operations and product development. The company's goal is to continue growing by creating products that resonate with consumers while promoting positive social and environmental impact.

Beaverton, OregonHeadquarters

1964Year Founded

IPOCompany Stage

Consumer Software, Social Impact, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Remote Work Options

Flexible Work Hours

Risks

Emerging sportswear brands increase competition through digital marketing and direct sales.

Rising raw material costs could impact Nike's profit margins.

Consumer backlash over labor practices could harm Nike's brand reputation.

Differentiation

Nike integrates electronics into footwear for active recovery, enhancing product innovation.

The company capitalizes on retro designs, appealing to nostalgic consumers.

Nike's strong brand loyalty is bolstered by high-profile athlete endorsements.

Upsides

Nike's partnership with Oaklands Wolves boosts brand visibility among younger demographics.

Significant investments indicate strong investor confidence in Nike's growth prospects.

Nike's recognition as a socially responsible stock appeals to environmentally conscious investors.

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