Retail Store Manager I, Redwood City #1441 at Gopuff

Redwood City, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

3-5 years experience in retail store management
Strong verbal and written communication skills
Excellent organizer and problem solver with strong project management skills
Strong interpersonal skills to communicate with confidence to both internal and external customers
Financial and Business Acumen: Ability to evaluate financial and business indicators and translate data into actionable information to drive results
Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
Relationship Management: Able to build constructive and effective relationships
Ability to influence at all levels, as well as a demonstrated ability to work effectively within a team and be assertive in driving successful management strategies
Influencing and Negotiation: Can present ideas and directions that lead others to action
Planning and Priority Setting: Demonstrate an ability to set objectives and goals and organize work appropriately to meet and exceed goals. Possess strong organizational and time management skills
Demonstrates strong listening, written and oral communication skills

Responsibilities

Assumes overall responsibility for the store
Consistently creates a welcoming environment for the customer by greeting and assisting as well as quickly responding to customer inquiries and needs
Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers
Maintains a strong leadership presence in store, while ensuring that all customers receive exceptional service
Ensures company standards are met for store and associate appearance at all times
Prioritizes, plans, and adjusts schedules as necessary to maximize sales
Consistently reviews payroll, ensuring appropriate staff levels at all times
Plans, coordinates, and executes all merchandising direction, campaigns, and sales promotions in a timely manner
Coaches team in the moment, providing consistent and constructive feedback
Utilizes company tools to diagnose opportunities and develops action plans to improve performance
Ensures staff is trained and knowledgeable in customer service, merchandise and operations
Manages and assesses staff performance through consistent feedback, coaching, developmental plans, and performance appraisals
Forecasts/reforecasts business, focusing on productivity to meet sales goals
Enforce all company policies and procedures, including health, safety, and security
Manages store controlled expenses to budget, identifying opportunities to increase contribution
Manages and controls shrink
Regularly communicates with District Manager to discuss strengths, opportunities, and trends in business
Identifies opportunities to drive traffic into the store through community events (weddings, parties, etc.)
Partners with corporate office personnel to increase sales, drive/promote merchandise categories, and expand markets
Creates customer loyalty and creates relationships within local community
Ensures all pricing, signage, and displays are correct at all times
Receives regular vendor deliveries and stock sales floor in a timely manner
Responsible for monitoring inventory stock levels
Motivates and inspires the team to achieve store productivity goals by analyzing business and market trends as well as historical data to create strategies to drive top line sales
Leads a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees
Manages payroll budgets and store controlled expenses to ensure the store's contribution is on target

Skills

Key technologies and capabilities for this role

Team LeadershipSales ManagementInventory ManagementBudget ManagementPayroll ManagementCustomer ServiceMerchandisingPerformance CoachingData AnalysisForecastingShrink Control

Questions & Answers

Common questions about this position

What is the salary or compensation for the Retail Store Manager position?

This information is not specified in the job description.

Is this Retail Store Manager role remote or on-site?

This is an on-site position at the Redwood City #1441 store location, as it involves managing store operations, customer service, and team leadership in the physical store.

What key skills are required for the Retail Store Manager role?

Required skills include Financial and Business Acumen to evaluate indicators and drive results, Problem Solving & Decision Quality using rigorous logic, and Relationship Management to build effective relationships and influence at all levels.

What does the team structure look like for this Store Manager role?

The Store Manager leads a team including Assistant Manager, Head Clerks, Receiving Manager, and Sales employees.

What makes a strong candidate for the Retail Store Manager position?

Strong candidates demonstrate financial acumen, problem-solving skills, relationship management, leadership presence, and the ability to coach teams, analyze data, and drive sales results.

Gopuff

Digital delivery service for convenience items

About Gopuff

GoPuff is a digital delivery service that specializes in providing convenience items, snacks, and beverages directly to consumers. Customers can easily place orders through the GoPuff website or app, and their selected products are delivered straight to their doorsteps. The service offers a wide range of items, from candy bars to alcoholic beverages, catering to those who want quick access to everyday goods. Revenue is generated through product sales and delivery fees, with promotional deals available to attract more customers. What sets GoPuff apart from its competitors is its extensive product selection and commitment to fast delivery, aiming to meet the needs of consumers looking for convenience.

Philadelphia, PennsylvaniaHeadquarters

2013Year Founded

$4,817.2MTotal Funding

CONVERTIBLECompany Stage

Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Comprehensive medical, dental, and vision insurance

Optional FSAs and HSA plans

401(k)

Commuter benefits

Supplemental employee, spouse and child life insurance to all eligible employees

Gopuff employee discount

Career growth opportunities

Internal rewards programs

Annual performance appraisal and bonus

Risks

Increased competition from DoorDash could impact Gopuff's market share in gift card delivery.

'Santa Hours' may lead to higher operational costs without guaranteed returns.

Aldi price match could strain profit margins if not managed carefully.

Differentiation

Gopuff offers 24/7 delivery with 'Santa Hours' in London, enhancing convenience.

Partnership with Blackhawk Network enables instant gift card delivery, expanding service offerings.

Acceptance of SNAP EBT nationwide positions Gopuff as a leader in accessible grocery options.

Upsides

Collaboration with Liquid Death boosts brand visibility among younger demographics.

Aldi price match initiative attracts cost-conscious consumers, enhancing competitive edge.

'Give With Gopuff' initiative improves brand image through corporate social responsibility.

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