Floorplan Sales Associate
LendbuzzSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries
Requirements
- Maintain a friendly and positive attitude
- Act with honesty and integrity
- Embrace inclusion and diversity, working with collaboration and respect
- Move with speed and agility
- Understand how to access and read production and/or financial performance reporting for the department
- Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card
Responsibilities
- Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
- Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
- Provide excellent and efficient member service
- Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
- Convert potential members by actively pitching all membership programs in accordance with company policies and practices
- Sell BJ’s membership products to potential new and existing members with high energy and determination
- Drive toward goal achievement, defined by business established benchmarks and results
- Deliver superior customer service as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
- Follow tax exempt/resale membership policies, including monitoring membership renewals and tax-exempt/resale status
- Resolve Member concerns in a courteous and timely manner and escalate issues to PIC and MOD when necessary
- Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
- Carry out job functions and responsibilities as assigned and support the application of club policies, procedures, and compliance
- Ensure a safe and positive environment for members and team members
- Deliver service excellence through all points of contact, resolve and deescalate member concerns, and commit to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
- Work as a team to deliver GOLD club standards daily, including Grand Opening Look, stocking items, executing promotional plans, maintaining visible accurate signage, and keeping clean and organized
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What benefits are offered for this part-time retail sales position?
Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position and age).
Is this a remote position or does it require working in a store?
This information is not specified in the job description.
What are the main responsibilities for this role?
Responsibilities include executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs, handling merchandise returns, exchanges, pick-ups, general customer service inquiries, and providing excellent member service.
What is the company culture like at BJ's Wholesale Club?
BJ’s offers a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, emphasizing flawless execution, accountability, honesty, integrity, inclusion, diversity, teamwork, speed, agility, innovation, and commitment to GOLD Member Standards.
What makes a strong candidate for this retail sales position?
Strong candidates carry out assigned functions, support club policies and compliance, act with honesty and integrity, lead with the member in mind, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively as a team, and maintain a friendly positive attitude while delivering service excellence.
BJ's Wholesale Club
About BJ's Wholesale Club
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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