[Remote] Retail Sales Operations Lead at Chamberlain Group

Georgia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Bachelor’s degree; Preferred: Bachelor's Degree in Business, Communication and Marketing; Advanced Degree or Masters in Business Administration
8+ years of relevant work experience
Strong public speaking skills
Able to travel up to 50% - domestically and internationally
Valid driver’s license

Responsibilities

Create effective and strategic in-store service and training plans by collaborating with key internal and external resources to assist in development and execution
Create in-store execution plans for each customer by identifying short/long range goals for accounts, establishing expense budgets, using customer needs analysis and identifying key performance indicators
Collaborate with sales management to identify opportunity areas and recommend account level changes and improvements
Assess and report on sales trends, performance reports, competitive pricing, promotional analysis, key customer support issues as well as competitive conditions across the Retail landscape
Identify resource needs, and coordinate third-party agencies to assist in service and training projects
Influence product development and end user support by providing customer feedback, strategic and operational input to Product Development and Engineering
Ensure performance targets are met by reviewing performance metrics and reports and developing action plans for continuous improvement for each individual team member
Maintain a high level of customer service by incorporating Chamberlain Group values and quality concepts in customer communications, resolution of issues and continuous improvement of customer support functions
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams
Protect Chamberlain Group’s reputation by keeping information confidential
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
Contribute to the team effort by accomplishing related results and participating on projects as needed
Motivate and lead a high performance team by attracting, developing, engaging and retaining team members
Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies
Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications
Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values

Skills

Key technologies and capabilities for this role

Sales StrategyTraining Program DevelopmentAccount ManagementPerformance AnalysisBudgetingCustomer Needs AnalysisKPI DevelopmentCompetitive AnalysisSales Trends ReportingResource Coordination

Questions & Answers

Common questions about this position

What experience and education are required for the Retail Sales Operations Lead role?

The role requires 8+ years of relevant work experience and a minimum of a Bachelor's Degree.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What does the team leadership aspect of this role involve?

The role involves motivating and leading a high performance team by attracting, developing, engaging and retaining team members, as well as driving performance management and compensation processes.

What makes a strong candidate for this Retail Sales Operations Lead position?

A strong candidate will have experience creating strategic in-store service and training plans, developing execution plans with goals and budgets, collaborating with sales management, and leading high-performance teams.

Chamberlain Group

Smart home access control solutions provider

About Chamberlain Group

Chamberlain Group specializes in intelligent access solutions, focusing on smart home connectivity and access control systems. Their main products include garage door openers, commercial door openers, and gate operators, which can be professionally installed or purchased as DIY options for enhanced home security and convenience. The myQ app is a key feature that allows users to control their access points remotely, providing added security and convenience. Unlike many competitors, Chamberlain Group combines high-quality hardware with a smart home ecosystem that supports both direct sales and partnerships with professional installers. The company's goal is to lead in the access solutions market while ensuring customer satisfaction and promoting diversity and inclusion within the workplace.

Oak Brook, IllinoisHeadquarters

1954Year Founded

VENTURE_UNKNOWNCompany Stage

Hardware, Consumer Software, Consumer GoodsIndustries

1,001-5,000Employees

Risks

Recall of LiftMaster myQ panels may harm reputation and consumer trust.

Patent lawsuit against Overhead Door Corporation could lead to financial liabilities.

Cybersecurity risks from automotive integrations may expose vulnerabilities.

Differentiation

Chamberlain Group offers a comprehensive smart home ecosystem with the myQ app.

The company provides both DIY and professionally installed access solutions.

Chamberlain Group has a long history of innovation in access control since 1900.

Upsides

Integration with EV charging stations enhances user convenience and platform utility.

Expansion into smart city infrastructure offers new growth opportunities.

AI-powered predictive maintenance can improve reliability and customer satisfaction.

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