Retail Sales Consultant at AT&T

Traverse City, Michigan, United States

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$12,700 – $62,460Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, TelecommunicationsIndustries

Requirements

Prior retail or customer-facing sales experience
Ability to work a schedule between 9am-9pm, including weekends
Flexibility and willingness to adapt to changing technology and customer needs
Strong communication and interpersonal skills
Ability to meet sales targets and earn commission
Basic computer skills and knowledge of AT&T products and services
Ability to work in a fast-paced environment
Availability to start immediately

Responsibilities

Meet and exceed sales targets
Guide customers through their options
Provide personalized sales expertise
Fill online orders and make outbound calls to existing and potential customers
Work with customers to understand their needs and provide solutions
Collaborate with colleagues to achieve sales goals
Participate in training and coaching to improve sales skills
Maintain accurate records and reports
Perform administrative tasks as needed
Participate in community events and activities
Provide exceptional customer service to internal and external customers
Stay up-to-date with evolving technology and customer needs
Work effectively in a team environment
Participate in sales team meetings and discussions
Maintain a positive and professional attitude in all interactions

Skills

Key technologies and capabilities for this role

consultative salesretail salescustomer servicesales targetscommission sales

Questions & Answers

Common questions about this position

What is the salary and commission structure for this Retail Sales Consultant role?

Retail Sales Consultants earn between $12.93-$16.58 plus up to $13,700 in commissions if all sales goals are met, with top sellers reaching $62,460 per year through uncapped commissions. Individual starting salary may depend on geography, experience, expertise, and education/training.

What are the work hours and location for this position?

You'll work a schedule between 9am-9pm including weekends with monthly seniority-based schedules available 2 weeks in advance. The position is located at 3289 S Airport Rd in Traverse City, MI.

What skills or experience are required for the Retail Sales Consultant role?

Prior retail or customer-facing sales experience is a plus, but no sales experience is required as training, tools, and coaching are provided. Key traits include drive, passion for helping people, flexibility, and a consultative sales approach.

What benefits are offered to Retail Sales Consultants at AT&T?

Benefits include medical/dental/vision coverage, 401(k) plan, tuition reimbursement, paid time off and holidays, sick leave, paid parental leave, adoption reimbursement, disability benefits, life insurance, supplemental programs, EAP, and employee discounts up to 50% off on AT&T services.

What makes a strong candidate for this Retail Sales Consultant position?

Strong candidates have prior retail or customer-facing sales experience, drive, passion for helping people, flexibility in a fast-paced environment, and the ability to build meaningful customer connections—no experience required with provided training.

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

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