Retail Sales Associate Part Time at BJ's Wholesale Club

Yorktown Heights, New York, United States

BJ's Wholesale Club Logo
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Part TimeJob Type
UnknownVisa
Retail, WholesaleIndustries

Requirements

  • Maintain a friendly and positive attitude
  • Act with honesty and integrity
  • Embrace inclusion and diversity, working collaboratively with respect
  • Understand how to access and read production and/or financial performance reporting for the department
  • Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card
  • Follow tax exempt/resale membership policies and procedures

Responsibilities

  • Execute Acquisition 365, renew, upgrade, and cross-sell BJ’s Loyalty Programs
  • Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
  • Promote BJ’s value proposition regarding acquisition, retention, perks, and Member experience
  • Convert potential members by actively pitching all membership programs in accordance with company policies
  • Sell BJ’s membership products to potential new and existing members with high energy and determination
  • Drive toward goal achievement based on business benchmarks and results
  • Deliver superior customer service as first point-of-contact for membership, credit card applications, general questions, issues, returns, exchanges, product look-ups, and pick-ups
  • Monitor membership renewals and tax-exempt/resale status
  • Resolve Member concerns courteously and timely; escalate to PIC or MOD when necessary
  • Assist with BOPIC (Buy Online and Pick Up In Club) orders
  • Carry out job functions as assigned and support club policies, procedures, and compliance
  • Ensure a safe and positive environment for members and team members
  • Deliver service excellence, resolve/deescalate concerns, and commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
  • Work as a team to deliver GOLD club standards daily, including Grand Opening Look, stocking items, executing promotional plans, maintaining signage, and keeping areas clean and organized

Skills

Key technologies and capabilities for this role

Customer ServiceSalesMerchandise ReturnsCross-SellingLoyalty ProgramsCashiering

Questions & Answers

Common questions about this position

What benefits are offered to part-time Retail Sales Associates at BJ's Wholesale Club?

Benefits include weekly pay, eligibility for free BJ's Inner Circle and Supplemental memberships, generous time off programs like vacation, personal, holiday, sick, bereavement leave, and jury duty, benefit plans such as three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies by position).

Is this Retail Sales Associate position remote or on-site?

This information is not specified in the job description.

What skills are required for the Retail Sales Associate role?

Key skills include executing customer acquisition and loyalty programs, handling merchandise returns, exchanges, pick-ups, and customer service inquiries, providing excellent member service, and maintaining a positive attitude while working collaboratively.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic, emphasizing flawless execution, honesty, integrity, inclusion, diversity, teamwork, speed, agility, and commitment to GOLD Member Standards.

What makes a strong candidate for this Retail Sales Associate position?

Strong candidates demonstrate excellent customer service, ability to promote loyalty programs and handle returns/exchanges efficiently, a positive attitude, teamwork, and commitment to club standards like Greet, Anticipate, Appreciate (GAA) and maintaining a clean, organized club.

BJ's Wholesale Club

About BJ's Wholesale Club

N/AHeadquarters
N/AYear Founded
N/ACompany Stage

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