Retail Sales Associate Full Time at BJ's Wholesale Club

Seabrook, New Hampshire, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Acts with honesty and integrity
Leads with the member in mind
Maintains a friendly and positive attitude
Embraces inclusion and diversity
Works collaboratively as a team
Moves with speed and agility
Understands how to access and read production and/or financial performance reporting for the department
Exhibits clear understanding of all BJ’s Membership options and Co-Brand credit card

Responsibilities

Execute Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyalty Programs
Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries
Provide excellent and efficient member service
Carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Ensure a safe and positive environment for members and team members
Promote BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
Convert potential members by actively pitching all membership programs in accordance with company policies and practices
Sell BJ’s membership products to potential new and existing members with high energy and determination
Drive toward goal achievement defined by business benchmarks and results
Deliver superior customer service as a first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
Follow tax exempt/resale membership policies, including monitoring membership renewals and tax-exempt/resale status
Resolve Member concerns in a courteous and timely manner; escalate issues to PIC and MOD when necessary
Assist with BOPIC (Buy Online and Pick Up In Club) orders for members
Deliver service excellence through all points of contact, adhering to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Work as a team to deliver GOLD club standards daily, including Grand Opening Look, stocking items, executing promotional plans, maintaining visible accurate signage, and keeping the club clean and organized inside and out