Retail Operations Associate at Dick's Sporting Goods

Columbia, Missouri, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Prior retail sales, operations, maintenance, or customer-focused experience preferred
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour)
Ability to work extended periods of time (up to 4 hours) standing or walking
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented

Responsibilities

Greet everyone (teammates and customers) and proactively approach athletes to understand their needs and support their shopping experience
Ensure that all merchandise and product received at the store is processed in accordance with established programs and procedures; the backroom is organized and maintained so that merchandise is easily accessible in partnership with the Freight Flow/Operations Lead
Uphold company merchandising and presentation standards
Assist with the unloading of trucks, processing of freight, execution of transfers, RTVs, claims, freight processing, etc
Fulfill the company-defined customer experience by completing all processes according to service level standards
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures
Maintains confidentiality of all Company information
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect
Take an all-hands-on-deck approach to support the team across the store
Perform other tasks as assigned by management

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandisingFreight ProcessingInventory ManagementLoss PreventionSafety ProceduresBackroom OrganizationTeam Collaboration

Questions & Answers

Common questions about this position

What is the pay range for the Retail Operations Associate position?

The targeted pay range is $13.50 - $20.50 per hour, with the starting rate varying based on factors like location, experience, and position offered, and it will equal or exceed the minimum wage for the job location.

Is this a full-time or part-time position?

This is a part-time position.

What skills or traits are ideal for this role?

Ideal teammates ensure accountability, are customer-focused, collaborative, instill trust, have decision-quality abilities, and are action-oriented. Prior retail sales, operations, maintenance, or customer-focused experience is preferred.

What is the company culture like at DICK’S Sporting Goods?

The company is committed to creating an inclusive and diverse workforce, fostering a welcoming store environment where everyone feels safe and respected, with a team-oriented 'all-hands-on-deck' approach and passion for sports.

What physical abilities are required for this job?

Candidates must be able to stand, bend, stoop, reach, push, pull and lift up to 15 to 35 lbs. repetitively (up to 25 times per hour), work extended periods standing or walking, use ladders or lifts at heights over 4 feet, and perform repetitive motions.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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