Retail Customer Service Specialist at Dick's Sporting Goods

Victor, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Prior retail sales, cashier, or customer-focused experience preferred
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour)
Ability to work extended periods of time (up to 4 hours) standing or walking
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously)
Teammate traits: Ensures Accountability, Customer-Focus, Collaborative, Instills Trust, Decision-Quality/Decision-Making Abilities, Action-Oriented
Based on location, may be required to submit relevant state mandated clearances to supervise minors

Responsibilities

Greet everyone (teammates and customers) and proactively approach customers to understand their needs and support their shopping experience
Serve as primary customer service provider at the front end and liaison between customers and management
Provide register coverage as needed and ensure strong customer service standards are met by supporting cashiers through complex transactions
Assist manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitor Front End associates to ensure they are meeting performance expectations
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc
Promote and provide training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures
Maintains confidentiality of all Company information
Create an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect
Take an all-hands-on-deck approach to support the team across the store
Perform other tasks as assigned by management

Skills

Key technologies and capabilities for this role

Customer ServiceProduct KnowledgeFront-End OperationsCashier SupportMerchandisingSchedulingTeam TrainingInventory Management

Questions & Answers

Common questions about this position

Is this a full-time or part-time position?

This is a part-time position.

What is the work location for this role?

This information is not specified in the job description.

What qualifications are required for the Customer Service Specialist role?

Prior retail sales, cashier, or customer-focused experience is preferred.

What is the company culture like at House of Sport by DICK'S Sporting Goods?

The company is committed to creating an inclusive and diverse workforce, obsessing over athletes, inspiring teammates, and fostering a welcoming environment where everyone feels safe and respected. They emphasize traits like ensuring accountability, customer-focus, collaboration, instilling trust, decision quality, and being action-oriented.

What traits make a strong candidate for this position?

Strong candidates demonstrate teammate traits such as ensuring accountability, customer-focus, collaboration, instilling trust, decision-quality, and being action-oriented, along with prior retail or customer-focused experience.

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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