Retail Customer Service Associate Part Time at BJ's Wholesale Club

West Hartford, Connecticut, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Ability to carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, address concerns, and escalate as appropriate
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity, work collaboratively and respectfully
Work as a team to achieve goals, move with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Understand how to access and read production and/or financial performance reporting for the department
Clear understanding of merchandise protection procedures and shrink alert protocols

Responsibilities

Perform merchandise protection procedures and monitor entrance and exit activity
Provide superior customer service to members, including greeting, assisting, and thanking in a prompt, friendly, and professional manner
Resolve member concerns courteously and timely, escalate to management when necessary
Review and maintain the AP Alert Binder according to AP standards
Follow BEST procedures (bottom of the cart, electronics, self-checkout, thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
Record register receipt discrepancies and notify front line to rectify immediately
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Deliver service excellence through all points of contact and deescalate member concerns
Ensure a safe and positive environment and experience for members
Work as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean; Grand opening look)
Maintain clean and organized club, inside and out

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsClub Policies Compliance

Questions & Answers

Common questions about this position

What benefits are offered to part-time team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s Memberships, generous paid time off, flexible health benefits, 401(k) with company match, and employee stock purchase plan, though eligibility varies by position.

Is this a full-time or part-time position?

This is a part-time position.

What skills or qualities are important for this role?

Key qualities include honesty, integrity, customer service excellence, ability to deescalate concerns, teamwork, speed, agility, and maintaining a friendly positive attitude.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, inclusion, diversity, collaboration, respect, innovation, and delivering GOLD Member Standards with a focus on members.

What makes a strong candidate for this position?

Strong candidates demonstrate commitment to customer service excellence, ability to resolve member concerns, teamwork, a positive attitude, and understanding of club policies and standards.