Retail Customer Service Associate Part Time at BJ's Wholesale Club

West Hartford, Connecticut, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Ability to carry out job functions and responsibilities as assigned
Support the application of club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, address concerns, and escalate as appropriate
Ensure a safe and positive environment for members and team
Embrace inclusion and diversity, work collaboratively and respectfully
Work as a team to achieve goals, move with speed and agility
Innovate and adapt quickly
Maintain a friendly and positive attitude
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Understand how to access and read production and/or financial performance reporting for the department
Clear understanding of merchandise protection procedures and shrink alert protocols

Perform merchandise protection procedures and monitor entrance and exit activity
Provide superior customer service to members, including greeting, assisting, and thanking in a prompt, friendly, and professional manner
Resolve member concerns courteously and timely, escalate to management when necessary
Review and maintain the AP Alert Binder according to AP standards
Follow BEST procedures (bottom of the cart, electronics, self-checkout, thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
Record register receipt discrepancies and notify front line to rectify immediately
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Deliver service excellence through all points of contact and deescalate member concerns
Ensure a safe and positive environment and experience for members
Work as a team to deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean; Grand opening look)
Maintain clean and organized club, inside and out