Retail Customer Service Associate Part Time at BJ's Wholesale Club

Ross Twp, Pennsylvania, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Requirements

Must be available Sunday, Monday, Tuesday, Wednesday 1-9 PM
Clear understanding of merchandise protection procedures and shrink alert protocols
Ability to perform BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to register receipts and verifying high dollar value items
Commitment to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA)
Ability to maintain a friendly and positive attitude, act with honesty and integrity, and work as a team
Embrace inclusion and diversity, collaborate with respect, and move with speed and agility

Responsibilities

Perform merchandise protection procedures, monitor entrance and exit activity, and provide superior customer service to members
Greet, assist, and thank all members in a prompt, friendly, and professional manner
Resolve member concerns in a courteous and timely manner and escalate issues to management when necessary
Review and maintain the AP Alert Binder according to AP standards
Follow BEST procedures, record register receipt discrepancies, and notify front line to rectify situations immediately
Audit Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery
Carry out job functions as assigned, support club policies, procedures, and compliance
Ensure a safe and positive environment for members and team members
Deliver GOLD club standards daily, including grand opening look, clean and organized inside and out
Understand and access production and/or financial performance reporting for the department

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionRetail OperationsPolicy Compliance

Questions & Answers

Common questions about this position

What benefits are offered to team members at BJ's Wholesale Club?

Benefits include weekly pay, free BJ’s Memberships, generous paid time off, flexible health benefits, 401(k) with company match, and an employee stock purchase plan at a 15% discount. Eligibility requirements vary by position.

Is this a full-time or part-time position?

This is a part-time position.

What are the required availability hours for this role?

Must be available Sunday, Monday, Tuesday, Wednesday 1-9 PM.

What is the company culture like at BJ's Wholesale Club?

The culture emphasizes teamwork, purpose, opportunity, flawless execution, accountability, honesty, integrity, inclusion, diversity, collaboration, respect, speed, agility, innovation, and maintaining a friendly positive attitude while prioritizing member service.

What makes a strong candidate for this Retail Customer Service Associate role?

Strong candidates should be available for the specified shifts, demonstrate honesty, integrity, customer focus, ability to deescalate concerns, teamwork, and commitment to maintaining a safe, clean, and positive environment while upholding club policies and GOLD standards.