Retail Customer Service Associate Full Time at BJ's Wholesale Club

Northborough, Massachusetts, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail, WholesaleIndustries

Acts with honesty and integrity
Leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team
Embraces inclusion and diversity through collaboration and respect
Works as a team to achieve goals
Moves with speed and agility
Innovates and adapts
Maintains a friendly and positive attitude
Clear understanding of merchandise protection procedures and shrink alert protocols
Understands how to access and read production and/or financial performance reporting for the department

Performing merchandise protection procedures
Monitoring entrance and exit activity
Providing superior customer service to members, including greeting, assisting, and thanking members in a prompt, friendly, and professional manner
Resolving member concerns in a courteous and timely manner and escalating issues to management when necessary
Reviewing and maintaining the AP Alert Binder according to AP standards
Following BEST procedures (bottom of the cart, electronics, self-checkout, and thanking the member), including cross-checking merchandise to member register receipts and verifying high dollar value items
Recording register receipt discrepancies and notifying front line to immediately rectify the situation
Auditing Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Carrying out job functions and responsibilities as assigned
Supporting the application of club policies, procedures, and compliance
Delivering service excellence through all points of contact and resolving/deescalating member concerns
Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate)
Working as a team to deliver GOLD club standards daily (Grand opening look, clean and organized inside and out)