Retail Customer Service Associate Full Time at BJ's Wholesale Club

Dedham, Massachusetts, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
Reviews and maintains the AP Alert Binder according to AP standards
Understand how to access and read production and/or financial performance reporting for your department
Acts with honesty and integrity
Maintains a friendly and positive attitude
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Knowledge of club policies, procedures, and compliance

Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
Follows the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
Records register receipt discrepancies and notifies front line to immediately rectify the situation
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensures the execution of the repack awareness guidelines by inspecting known repack articles
Monitors member and visitor traffic entering and exiting the club
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
Maintains high standards of safety for members and team members
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
Performs merchandise protection procedures and monitoring entrance and exit activity
Carry out job functions and responsibilities as assigned and support the application of club policies, procedures, and compliance
Ensures a safe and positive environment for members and team members
Works as a team to achieve goals and deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean; Grand opening look)