Retail Customer Service Associate Full Time at BJ's Wholesale Club

Dedham, Massachusetts, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols
Reviews and maintains the AP Alert Binder according to AP standards
Understand how to access and read production and/or financial performance reporting for your department
Acts with honesty and integrity
Maintains a friendly and positive attitude
Commitment to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Knowledge of club policies, procedures, and compliance

Responsibilities

Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly, and professional manner
Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary
Follows the BEST (bottom of the cart, electronics, self-checkout, and thanking the member) procedures including cross-checking merchandise to member register receipts and verifying high dollar value items
Records register receipt discrepancies and notifies front line to immediately rectify the situation
Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures
Ensures the execution of the repack awareness guidelines by inspecting known repack articles
Monitors member and visitor traffic entering and exiting the club
Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures
Maintains high standards of safety for members and team members
Inspects team members, members, and vendors bags, backpacks, briefcases, and lunch boxes as they are leaving the building
Performs merchandise protection procedures and monitoring entrance and exit activity
Carry out job functions and responsibilities as assigned and support the application of club policies, procedures, and compliance
Ensures a safe and positive environment for members and team members
Works as a team to achieve goals and deliver GOLD club standards daily (Fast, Friendly, Full, Fresh, Clean; Grand opening look)

Skills

Key technologies and capabilities for this role

Customer ServiceMerchandise ProtectionLoss PreventionPolicy ComplianceTeam CollaborationSafety Procedures

Questions & Answers

Common questions about this position

What benefits does BJ's Wholesale Club offer to team members?

BJ's offers weekly pay, eligible free BJ's Inner Circle and Supplemental memberships, generous time off including vacation, personal, holiday, sick, bereavement, and jury duty leave, benefit plans like three medical plans, HSA, dental, vision, flexible spending, and a 401(k) with company match (eligibility varies).

Is this a remote position or does it require working in a store?

This information is not specified in the job description.

What skills are needed for the Retail Customer Service Associate role?

Key skills include delivering superior member service, resolving concerns courteously, maintaining clear understanding of policies and procedures, acting with honesty and integrity, and embracing inclusion and diversity.

What is the company culture like at BJ's Wholesale Club?

BJ's offers a collaborative and inclusive environment where team members can learn, grow, and be authentic selves, emphasizing teamwork, flawless execution, accountability, honesty, integrity, speed, agility, innovation, and commitment to GOLD Member Standards.

What makes a strong candidate for this position?

Strong candidates demonstrate superior customer service skills, ability to resolve member concerns promptly, commitment to club policies and safety, teamwork, a friendly positive attitude, and dedication to delivering GOLD standards.