[Remote] Restaurant Operations Associate at Tubi

Berlin, Berlin, Germany

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, RestaurantsIndustries

Requirements

3-5 Years of experience in implementation, onboarding, customer success, consulting, or hospitality/food-tech operations
Strong project management skills with the ability to manage multiple projects simultaneously
Excellent stakeholder and communication skills
Proven success in process optimisation and building scalable workflows
Analytical mindset, able to use data to inform decisions and measure success
Problem-solving mindset with a keen attention to detail
Comfortable operating in a fast-moving, high-growth startup environment
Must be fluent in English and German
Bonus: Technical proficiency in POS systems and related technologies
Bonus: Knowledge and experience with Hospitality

Responsibilities

Manage the end-to-end onboarding process: Own the customer journey from sales handover through setup, training, and go-live, ensuring implementation remains on track, addressing any concerns and ensuring merchants are set up for long-term success
Serve as the main point of contact for new merchants to ensure smooth implementation by guiding merchants through clear communication, addressing any concerns and prioritising customer satisfaction
Conduct training sessions for merchants on the effective use of the relevant Tebi products
Identify bottlenecks, streamline workflows and develop scalable onboarding processes that improve efficiency, reduce time-to-value, and optimise merchant experience
Act as the primary liaison for merchants: Provide post-go-live account management, including managing inquiries, conducting proactive check-ins and troubleshooting and identifying opportunities for merchants to maximise value from the Tebi platform
Build long-term relationships with merchants, ensuring they remain active, satisfied, and growing on the platform
Collaborate with Product teams, acting as the voice of the customer to align merchant needs with platform improvements and product roadmap
Collaborate with Central Ops teams to optimise processes and automate routine tasks to improve operational efficiency
Track and report on key onboarding and customer success metrics, enabling data-driven decision making by leveraging data to identify growth opportunities and operational bottlenecks

Skills

Key technologies and capabilities for this role

Project ManagementCustomer OnboardingAccount ManagementTraining DeliveryProcess ImprovementCustomer CommunicationImplementation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What are the main responsibilities of the Restaurant Operations Associate?

The role involves managing end-to-end onboarding and implementation for merchants, serving as the main point of contact for relationship management, conducting training sessions, driving process excellence, providing post-go-live account management and support, and collaborating with teams on product and operations improvements.

What skills are needed for this role?

Key skills include project management for onboarding, strong customer communication and relationship management, training delivery, process improvement, account management, data analytics for metrics tracking, and cross-functional collaboration.

What is the company culture like at Tebi?

This information is not specified in the job description.

What makes a strong candidate for this role?

A strong candidate is excited to help restaurants adopt transformative technology, has experience in project management, customer success, and process optimization, and wants to shape the hospitality industry.

Tubi

Free ad-supported movie and TV streaming

About Tubi

Tubi provides a free streaming service that allows users to watch a large selection of movies and TV shows without any subscription fees. The platform operates on an ad-supported model, meaning that while users can access content for free, they will see advertisements during their viewing. This approach makes Tubi appealing to individuals who are looking for quality entertainment without the costs associated with services like Netflix or Hulu. Tubi primarily targets a diverse audience, including budget-conscious consumers and those who prefer streaming over traditional cable TV. Currently, Tubi operates in the United States and is working on meeting GDPR requirements to expand into European markets. The company's goal is to offer accessible entertainment while generating revenue through advertising partnerships.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$73MTotal Funding

ACQUISITIONCompany Stage

Consumer Goods, EntertainmentIndustries

201-500Employees

Benefits

Compensation - Every employee is paid a competitive & equitable salary.

Benefits - We offer generous coverage for health, dental, vision, and more for you and your dependents.

Parental Leave Program - We are proud to support growing families of all shapes and sizes and types. We welcome each new addition with generous paid time off to bond with your new addition.

Wellness - Tubi cares about your well being inside and out. That’s why we offer multiple coverage options for mental and physical well being for you and your family as well as a fitness stipend.

Tuition Reimbursement Program - Your professional growth and development are important to Tubi and we’re here to support you.

401(k) Match - Investing in your future is important to us. From our highly-rated retirement savings matches to financial advisors and planning services, we offer many resources to help keep you financially fit.

Risks

'Scenes' may struggle to differentiate from TikTok and Instagram Reels.

UK expansion faces regulatory and competitive challenges from local streaming services.

Past perceptions of Tubi as a 'scam' may hinder brand trust and growth.

Differentiation

Tubi offers a vast library of free, ad-supported content, unlike subscription services.

The 'Scenes' feature provides TikTok-style clips to enhance content discovery.

Tubi's partnerships with creators like Issa Rae boost its appeal to diverse audiences.

Upsides

Growing interest in ad-supported streaming boosts Tubi's user base and ad revenue.

The 'Scenes' feature aligns with the trend of short-form video consumption.

Tubi's potential European expansion opens new markets and revenue streams.

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