[Remote] Responsable du soutien technique - XLOC at Keywords Studios

Montreal, Quebec, Canada

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Video Games, Biotechnology, MediaIndustries

Requirements

Candidates must have two or more years of experience in a technical support or operations role, including task coordination or informal leadership responsibilities. Strong organizational and communication skills are essential for daily client interaction. Proficiency in managing file-based workflows and manipulating various file types using tools like Excel and other industry-standard utilities is required. A solid understanding of localization workflows, tools, and processes, along with experience using task and issue tracking systems such as Jira, is also necessary.

Responsibilities

The Technical Support Lead is responsible for managing the daily operations of the technical support team, ensuring efficient client support, and coordinating tasks. This role involves leading the team, improving processes, and maintaining high-quality service delivery standards. Key duties include serving as the primary point of contact, assigning tasks, mentoring team members, communicating with clients, relaying client feedback, identifying and implementing workflow improvements, coordinating team meetings, collaborating with internal stakeholders, ensuring documentation accuracy, resolving complex support issues, and contributing to new staff recruitment and onboarding.

Skills

Technical Support

Team Leadership

Customer Support

Process Improvement

Quality Assurance

Client Communication

Problem Solving

Mentoring

Keywords Studios

Comprehensive service provider for video games

About Keywords Studios

Keywords Studios provides a wide range of services for the video games industry, supporting the entire lifecycle of game development. Their offerings include game-ready art, marketing, game development, functional and localization testing, text and audio localization, casting, audio post-production, community management, player support, and content moderation. The company utilizes proprietary technology to enhance its end-to-end platform, allowing clients to effectively bring their game concepts to life. Unlike many competitors, Keywords Studios focuses on delivering customized solutions that cater to the specific needs and budgets of their clients. The goal of Keywords Studios is to assist game developers and publishers in creating engaging digital content that entertains, connects, and educates players.

London, United KingdomHeadquarters

1998Year Founded

$487.8MTotal Funding

IPOCompany Stage

Consumer Software, Entertainment, GamingIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Flexible Work Hours

Company Equity

Risks

Increased competition may impact Keywords Studios' market share in the gaming industry.

Integration of acquired companies could pose operational challenges and affect service quality.

Reliance on major clients like Microsoft may lead to revenue volatility.

Differentiation

Keywords Studios offers end-to-end services for the entire game development lifecycle.

The company has a global presence with over 13,000 professionals in 25+ countries.

Proprietary technology enhances Keywords Studios' platform for digital content creation.

Upsides

Acquisition of Certain Affinity expands Keywords Studios' AAA game development capabilities.

Integration with Microsoft's Community Sift boosts AI-enabled content moderation services.

Private equity interest indicates strong market confidence and strategic growth potential.

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