[Remote] Resource Planning Consultant at Northwestern Mutual

The Resource Planning Consultant will conduct data analysis for operational resource and capacity planning using complex statistical analysis and quantitative methods to identify trends, anomalies, and outliers. They will create accurate long-term forecasts for volume, average handle time, and shrinkage for all supported workgroups using advanced techniques to develop comprehensive headcount plans. The role involves driving budget planning cycles through effective support of operational understanding and planning, and developing and maintaining staff models looking out 3 years that align with long-term business plans, budget requirements, and learning needs. Responsibilities include integrating and interpreting data from various sources, performing in-depth analysis, and consulting leaders with solutions to business problems. The consultant will recommend KPIs and metrics for measuring business results and workforce gaps, create and maintain a workforce planning scorecard and dashboard, and identify and recommend process improvement opportunities within the Resource Planning team. They will leverage data mining, analytics, and reporting tools, and participate in cross-functional projects, developing project deliverables for various enterprise scopes.