Resource Navigator at Fresenius Medical Care

Ewa Beach, Hawaii, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s Degree in Social Work (BSW) required
0 - 2 years of Healthcare experience or related with specific knowledge of and experience with navigating community resources
Strong oral and written communication skills
Detail-oriented
Strong organizational and time management skills
Proficient with PCs and Microsoft Office applications

Responsibilities

Drives the company culture through values and customer service standards
Provides outstanding customer service to all external and internal customers
Develops and maintains effective relationships through effective and timely communication
Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner
Collaborates with local offices as directed by the MSW to obtain Medicare and Medicaid Insurance Assistance (non-commercial insurance assistance)
Coordinates Pharmacy Program benefits and prescription assistance programs
Social service and community resource navigation and referral, including emergency food, housing, and shelter resources
Assists patients and families in securing financial assistance, obtaining medical transportation, and any other public and private resources deemed necessary
Reviews and complies with the Code of Business Conduct and all applicable company policies, local, state, and federal laws and regulations
Assists with various projects as assigned by direct supervisor
Other duties as assigned

Skills

Key technologies and capabilities for this role

Social WorkCustomer ServiceResource NavigationMedicareMedicaidPharmacy BenefitsFinancial AssistanceMedical Transportation

Questions & Answers

Common questions about this position

What is the salary for the Resource Navigator position?

Salary is not specified and is dependent on qualifications and location.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What education and skills are required for this role?

A Bachelor’s Degree in Social Work (BSW) is required, along with 0-2 years of healthcare experience navigating community resources, strong oral and written communication skills, detail-oriented mindset, strong organizational and time management skills, and proficiency with PCs and Microsoft Office.

What is the company culture like at Fresenius Medical Care?

The role involves driving the company culture through values and customer service standards while providing outstanding customer service to all external and internal customers.

What makes a strong candidate for the Resource Navigator role?

Candidates with a BSW, healthcare experience navigating community resources, excellent communication skills, attention to detail, strong organization, and Microsoft Office proficiency stand out.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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