Resident Network Engineer at Hewlett Packard Enterprise

Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

4+ years of network engineering experience
Excellent engineering troubleshooting skills
Strong communication and interpersonal skills
Strong presentation skills
JUNOS CLI experience
Large-scale experience with Juniper hardware (MX, EX, QFX, and PTX Products)
Experience with core routing protocols: BGP, OSPF, ISIS
Experience with MPLS, VPLS, L2VPNs, EVPN-VXLAN, and QoS
Experience with Python Scripting (a plus)
Additional skills: Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development

Responsibilities

Take ownership of customer issues, isolate networking product issues at configuration, network, hardware, or software levels, ensuring prompt service restoration and resolution using a systematic problem-solving approach
Work closely with other GS teams including JTAC/CFTS to ensure knowledge of the customer’s networks, issues, and solutions; keep AS management informed of all sensitive issues
In higher support levels, replicate customer environments and issues in lab and work closely with Network Engineering teams in providing bug fixes, patches, or workarounds on software issues reported by customer
Provide necessary support for high profile technical escalations, engaging in email exchanges, conference calls, and/or in-person meetings (many REs work inside the customer's facilities)
Develop and maintain skills in the core products and technologies; take all necessary internal and external training required and highlight any need for new training as the customer’s networks evolve
Work with other technical teams within networking regarding new products and feature improvements for reliability, availability, and serviceability, including both SW and HW engineering groups
Contribute to internal and external technical documentation (PRs, White Papers, FAQs, KBs, TOIs)
Develop a “Can-Do” attitude and suggest opportunities to improve the team’s performance and increase the customer’s satisfaction

Skills

Key technologies and capabilities for this role

NetworkingTroubleshootingNetwork DiagnosticsBreak/FixNetwork RepairProactive DesignImplementation GuidanceCustomer SupportProduction Equipment Access

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home, though many Resident Engineers work inside the customer's facilities.

What is the salary or compensation for this role?

This information is not specified in the job description.

What key skills are required for the Resident Network Engineer role?

The role requires fluency in networking technology, in-depth diagnostics for break/fix troubleshooting at configuration, network, hardware, or software levels, and skills in replicating customer environments, proactive design, implementation guidance, and handling technical escalations.

What is the company culture like at Hewlett Packard Enterprise?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports stretching and growing careers.

What makes a strong candidate for this Resident Network Engineer position?

Strong candidates take ownership of customer issues, demonstrate systematic problem-solving for prompt service restoration, work closely with teams like JTAC/CFTS, handle high-profile escalations, and continuously develop skills in core products through training.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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