Reservation Specialist at Altera

Scranton, Iowa, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, Ski Resorts, TourismIndustries

Requirements

High school diploma or equivalent
One year of experience in sales/customer service
Proficient with Microsoft Office and Windows, with basic computer skills and ability to multitask
Effective oral and written communication skills
Strong sense of customer service and safety awareness
Able to understand and follow verbal and written instructions
Neat and clean appearance in compliance with company grooming standards
Punctual and able to report at scheduled start time
Work well as part of a team
Located in Vermont, New Hampshire, or Connecticut to transition to working from home
Must attend on-site training for 3-6 weeks

Responsibilities

Serve as the first line of contact for call-in guests, booking products in advance of their visit
Answer inquiries regarding Stratton Mountain Resort products, services, and lodging options
Customize vacation packages to fit guests' needs while providing excellent guest service and guidance
Work with first-time visitors and guests with complex requests, requiring specific resort knowledge and attention to detail
Participate in outbound sales campaigns and other special projects as required
Provide quality customer service in a friendly and positive manner
Develop in-depth knowledge of products including lodging, season passes, daily tickets, ski/ride school, and resort events/activities
Cover 9-hour shifts on phones (longer during peak periods) and assist guests via telephone, Live-Chat, email, or other written communications
Provide resort, village, and local information to guests
Assess customers’ needs and recommend best products and vacation packages
Check voicemails and emails promptly and respond within 24 hours
Perform exceptional follow-up procedures to ensure guest satisfaction
Assist in resolving guest complaints, handle concerns, and communicate options
Adhere to departmental and company policies/procedures and participate in training/development courses

Skills

Customer Service

Reservations Booking

Guest Inquiries

Sales

Outbound Calling

Vacation Packages

Altera

Develops digital human agents for AI

About Altera

Altera develops digital human agents that mimic human traits like empathy, friendship, and fun. Their primary product allows users to interact with an AI agent while playing Minecraft, creating a friendly and engaging experience. Altera's agents are designed to be interoperable and capable of long-term autonomy, making them suitable for both individual users and businesses. Unlike many competitors, Altera focuses on advancing research and scaling technology to deliver unique, human-like AI products. The company's goal is to redefine AI agents, enhancing their versatility and human-like qualities.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$10.7MTotal Funding

SEEDCompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Priest-led cults in Altera's Minecraft simulation may cause ethical concerns.

Managing 1,000 autonomous AI agents poses safety and ethical challenges.

Creating believable digital humans may lead to misuse in deceptive AI applications.

Differentiation

Altera specializes in digital human agents with traits like empathy and friendship.

Their first product offers a unique Minecraft experience with interactive AI agents.

Altera's focus on human-like AI agents sets them apart in the AI sector.

Upsides

Altera raised $9M in May 2024, showing strong investor confidence.

AI-driven gaming experiences are gaining popularity, benefiting Altera's Minecraft product.

The rise of AI companions in mental health indicates a market for empathetic agents.

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