Representative, Contact Center II at Eversource Energy

Manchester, New Hampshire, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

NoVisa

Energy, UtilitiesIndustries

High school diploma or equivalent
At least 1 year of previous experience helping customers in any capacity/line of work
Candidates with college degrees who do not have customer-related experience are encouraged to apply
Ability to speak Spanish is a plus
Must pass pre-employment skills testing, background check, and drug screening
No immigration sponsorship required; applicants needing sponsorship should not apply
Displays a positive attitude with the ability and desire to learn and a passion for customer service
Proven track record of excellence

Receive and respond to customer telephone, mail, and e-mail inquiries and complaints relating to various customer service-related matters
Respond positively and professionally to all customer inquiries received via telephone, mail, and e-mail
Ensure a first contact resolution experience for every customer contact
Analyze cause of high bill complaints and efficiently resolve customer questions and concerns
Process start and stop service requests and transfer of billing responsibility accurately
Analyze and investigate discrepancies in customer accounts and potential errors in meter readings