Renewals Specialist - LATAM & North America at Sonar

Austin, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Proven experience in a similar role within the software industry
Fluent in both written and spoken English and Spanish, ideally Portuguese
Proactive with a customer-focused mindset
Ensures accuracy and thoroughness in all tasks
Strong relationship-building and communication skills
Dedication to producing precise, reliable, and professional outcomes
Adept at managing and excelling in fast-paced, international environments
Knowledge of Salesforce or a similar CRM

Responsibilities

Oversee the complete renewal process for existing contracts, proactively engaging with customers within a 90-120 day window leading up to their contract expiration
Prepare and deliver accurate renewal quotes and proposals to customers, ensuring all terms meet both customer expectations and company policies
Collaborate closely with GTM teams, especially Sales and Customer Success, to craft and execute effective renewal strategies, including proactively engaging customers aligned with Account Managers to discuss renewals and identifying at-risk accounts
Manage the end-to-end administrative process, from initial quoting through to deal closure, and support contract processes while working closely with the Deal Desk
Identify and flag upsell and cross-sell opportunities, effectively handing them over to the Sales team
Maintain a high success rate both on time to close and close won ratio for subscription renewals
Maintain and improve forecasting accuracy for renewals, providing regular reports to management
Categorize effectively churn reasons to ensure reporting accuracy and share customer feedback and insights
Actively participate in process improvements, identifying efficiencies and implementing best practices
Keep Salesforce and other CRM tools up-to-date with accurate renewal data

Skills

Renewals Management

Customer Retention

Quote Preparation

Proposals

GTM Collaboration

Sales

Customer Success

Contract Administration

Sonar

Tools for code quality and security

About Sonar

SonarSource provides tools aimed at improving code quality and security for software developers. Its main products include SonarLint, an IDE plugin that gives real-time feedback on code quality; SonarQube, a self-managed solution for comprehensive code analysis and reporting; and SonarCloud, a cloud-based service that offers similar features with the convenience of cloud management. SonarSource operates on a subscription-based model, allowing clients to access its tools through annual subscriptions or usage-based pricing for cloud services. The company serves over 400,000 organizations worldwide, emphasizing the importance of writing clean, maintainable, and secure code. SonarSource's goal is to promote the philosophy of "Clean Code," which enhances the efficiency of development teams and improves the security and reliability of software applications.

Vernier, SwitzerlandHeadquarters

2008Year Founded

$444.6MTotal Funding

LATE_VCCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Hybrid Work Options

Professional Development Budget

Risks

Tidelift acquisition may cause integration challenges, disrupting Sonar's operations.

Cultural challenges may affect the partnership with Adactin in Australia.

New distribution agreement with QBS Software may lead to channel conflicts.

Differentiation

SonarSource supports over 30 programming languages, offering broad compatibility for developers.

SonarLint provides real-time feedback in IDEs, enhancing code quality during development.

SonarQube and SonarCloud offer comprehensive code analysis, ensuring high standards for codebases.

Upsides

Sonar's acquisition of Tidelift enhances its open source software security capabilities.

Partnership with Adactin expands Sonar's reach in the Australian market.

Integration with AI-driven tools boosts Sonar's code quality assessment efficiency.

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