Renewal Manager at ConnectWise

Pasig, National Capital Region, Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, TechnologyIndustries

Requirements

Bachelor’s degree in related field or equivalent business experience
4+ years of relevant experience
Preferred: experience in renewal management, account management, or customer success roles within the MSP or SaaS industry
Ability to manage projects and processes independently with limited supervision
Advanced knowledge of applicable work area
Ability to situationally adapt and understand new technology/processes as per partner requirements
Strong negotiation and contract management skills
Excellent communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization
Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions
Results-oriented with a track record of meeting or exceeding renewal targets
Attention to detail and strong organizational skills

Responsibilities

Provides support to the Growth teams, with a high attention to detail
Researches, analyzes, and documents findings
May coach and review the work of other team members
Manages the end-to-end renewal process, including contract negotiations, pricing discussions, and timely execution of renewal agreements
Builds and maintains strong relationships with key stakeholders within partner organizations, understanding their business needs and ensuring their ongoing satisfaction
Collaborates with the Account Management team to develop strategic account plans, identifying opportunities for upselling and cross-selling during the renewal process
Provides accurate and timely forecasting and reporting on renewal metrics, highlighting risks and opportunities to senior management
Serves as the primary point of contact for partners during the renewal process, addressing any concerns or issues promptly and effectively
Collaborates with Legal and Finance teams to negotiate contract terms and conditions, ensuring compliance with company policies and guidelines
Identifies opportunities to increase revenue through contract expansions, upgrades, and add-on services, working closely with the Sales team to drive upsell and cross-sell initiatives
Continuously evaluates and improves the renewal process, implementing best practices and automation tools to streamline operations and enhance customer experience

Skills

Renewal Management

Contract Negotiation

Pricing Strategy

Stakeholder Management

Account Management

Data Analysis

Team Coaching

Relationship Building

ConnectWise

Software platform for IT business management

About ConnectWise

ConnectWise provides a software platform designed for Technology Solutions Providers (TSPs) to manage their business operations effectively. The platform includes tools for business management, remote monitoring and management, remote access, and automation of quotes and proposals, as well as conducting cybersecurity risk assessments. It integrates with numerous key vendors, creating a comprehensive ecosystem that supports various IT sector clients in managing their as-a-service business models. Unlike many competitors, ConnectWise emphasizes community engagement through its network, The IT Nation, which promotes collaboration and knowledge sharing among users. The goal of ConnectWise is to empower TSPs to streamline their operations and enhance their service offerings while fostering an inclusive culture that values diverse contributions from its employees.

Tampa, FloridaHeadquarters

1982Year Founded

$569KTotal Funding

SEEDCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Remote Work Options

Risks

Leadership transition may lead to strategic shifts or instability.

Increased competition from companies like Liongard could impact market share.

Integration challenges with PowerDMARC and EasyDMARC may affect operations.

Differentiation

ConnectWise offers a comprehensive software platform for Technology Solutions Providers (TSPs).

The company integrates with hundreds of vendors, creating a robust ecosystem for users.

ConnectWise fosters a highly engaged community, known as The IT Nation.

Upsides

Growing demand for remote monitoring solutions supports ConnectWise's offerings.

The rise of cloud-based solutions aligns with ConnectWise's subscription revenue model.

Increased collaboration in the IT ecosystem benefits ConnectWise's integration strategy.

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