Trauma Specialty Care Navigator

Job Description: Trauma Clinical Care Navigator

Employment Type: Full-time Location Type: Fully Remote Salary: [Salary information not provided]

Position Overview

Spring Health is revolutionizing mental healthcare by removing barriers to access. Our clinically validated technology, Precision Mental Healthcare, delivers the right care at the right time, tailored to individual needs. We partner with over 450 companies, serving 10 million people, including well-known brands like Microsoft, Target, and Delta Airlines. Our innovative platform delivers a net positive ROI for employers, validated by external sources. With a recent Series E funding round valuing us at $3.3 billion, we are seeking passionate individuals to join our mission.

We are looking for an independently licensed mental health professional (LCSW, LMFT, LPC required) to join our Care Navigation team. This role will focus on supporting members seeking help for post-traumatic stress disorder (PTSD) and complex trauma.

Reporting to: Clinical Lead of the Trauma Specialty Care Program.

Shift: Monday-Friday, 9 am - 5 pm EST.

Responsibilities

• Member Support & Referral:
  • Conduct telephonic screening, brief intervention, and referral of members to trauma specialty treatment providers.
  • Utilize active listening, psychoeducation, and motivational interviewing skills to understand member needs and support goal setting.
  • Apply Judith Herman’s phase-based trauma treatment model for stabilization support.
  • Assist members in engaging in care using motivational interviewing.
  • Identify appropriate levels of care, facilitate referrals, and coordinate care with Spring Health providers.
  • Provide consultation on mental health concerns and family/relationship issues as needed.
  • Offer in-the-moment support and safety planning for members experiencing safety risks or crises.
• Documentation & Coordination:
  • Utilize written communication skills for member and provider interactions via email.
  • Document information, maintain accurate records, perform follow-ups, and track progress within various systems, including an EHR, within required timeframes.
  • Identify and problem-solve barriers or disruptions to care.
  • Collaborate with multidisciplinary teams (care support, provider operations, benefits/billing) for a seamless member experience.
• Team Collaboration & Development:
  • Assist other specialty care teams (SUD, Mood and Anxiety, Eating Disorders) as needed.
  • Run a weekly provider consultation group focused on trauma-focused evidence-based treatments (EBTs).
  • Participate in staff meetings, case consultations, and trainings.
  • Assist with onboarding and mentoring new team members.
  • Adhere to Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What Success Looks Like

• Maintain high member satisfaction, as measured by survey responses.
• Retain members throughout their course of care through consistent outreach and contact.
• Triage and enroll members into appropriate levels of care based on their presenting needs.

Requirements

• Independently licensed mental health professional (LCSW, LMFT, LPC required).
• Experience supporting members with PTSD and complex trauma.
• Proficiency in active listening, psychoeducation, and motivational interviewing.
• Familiarity with Judith Herman’s phase-based trauma treatment model.
• Strong written and verbal communication skills.
• Experience with electronic health records (EHR) and documentation.
• Ability to work independently and as part of a multidisciplinary team.

Company Information

Our Mission: To eliminate every barrier to mental health.

Spring Health is a leading provider of mental health services, partnering with over 450 companies to offer accessible and effective care. Our innovative platform, Precision Mental Healthcare, ensures individuals receive the right support, at the right time. We are backed by prominent investors and are committed to making mental healthcare accessible to everyone, everywhere.