Remote Care, Technician I at Abbott

Pleasanton, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Ability to provide technical and applications support for Division capital equipment systems to customers and Division staff
Efficient troubleshooting skills for patients, clinics, and field services personnel
Knowledge of human capital utilization, budgets, policies, procedures, and quality standards
Experience in quality system representation, including complaint handling, failure investigation, trend analysis, and tracking quality actions
Capability to meet and exceed customer expectations through reliable, high-quality support
Competence in developing hypotheses for root causes, generating solutions, and implementing repairs or resolutions
Skills in root cause analysis and diagnosing system failures using field information
Ability to resolve escalated customer issues beyond typical solutions
Decision-making ability to deploy field service support and/or equipment
Provision of clinical applications/software support at point of care
Experience in recording software/application anomalies and providing feedback to R&D
Skills in designing, developing, and implementing training content and materials
Participation in technical and clinical training of new employees and continuous program updates
Ability to provide impromptu and classroom-based technical/clinical instruction

Responsibilities

Answer internal and external clinical and technical questions via phone and email
Develop a hypothesis of the root cause of a failure, generate a working solution, and implement it for immediate repair or resolution, providing feedback to customers or Division personnel
Use field information to diagnose system failures, perform root cause analysis, and order parts for field services repairs
Resolve escalated customer issues by identifying and implementing effective, cost-efficient resolutions
Determine if and when to deploy field service support and/or equipment to customer locations
Provide clinical applications/software support to customers during procedures involving Division capital equipment systems
Assist customers with clinical/software questions and problems at point of care
Record software/application anomalies and suggestions, providing feedback to appropriate software R&D groups
Design, develop, and implement content and materials for Technical Services training programs
Participate in the technical and clinical training of new employees and update education programs continuously
Provide technical and clinical instruction to customers and Division employees on an impromptu basis during support situations and in classroom settings

Skills

Key technologies and capabilities for this role

technical supportapplications supporttroubleshootingcapital equipmentheart failure systemspatient supportclinic supportfield services

Questions & Answers

Common questions about this position

Is this position remote or does it require working from an office?

This position works out of the Pleasanton, California location, despite the 'Remote Care' in the job title referring to remote patient support rather than work arrangement.

What benefits does Abbott offer employees?

Abbott provides free medical coverage for employees via the Health Investment Plan (HIP) PPO, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.

What are the main responsibilities of the Remote Care Technician I?

The role involves providing technical and applications support, troubleshooting for patients and clinics via phone and email, performing root cause analysis for system failures, and resolving escalated customer issues.

What is the company culture like at Abbott?

Abbott emphasizes doing work that matters, personal growth and learning, caring for yourself and family, being your true self, career development in an international company, and is recognized as a great place to work for diversity, working mothers, female executives, and scientists.

What makes a strong candidate for this Remote Care Technician role?

Strong candidates will demonstrate accountable, competent, and professional support skills, with the ability to troubleshoot technical issues, perform root cause analysis, and exceed customer expectations through reliable and high-quality service.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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