Technical Program Manager II
TrueMLSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience, and a minimum of 4-5 years of experience in project management, release management, or a related role. They should have a strong understanding of the software development lifecycle (SDLC), CI/CD pipelines, and Agile methodologies.
Responsibilities
The Release Manager II will develop and manage detailed release plans, schedules, and timelines, coordinating with cross-functional teams including Customer Care, Engineering, and QA to ensure seamless execution. They will identify risks and dependencies, implement mitigation strategies, define and maintain best practices for release management, including automation and process improvements, serve as the focal point for release-related communications, provide regular updates to stakeholders, collaborate with QA to ensure thorough testing and manage bug resolution, and manage deployment processes to minimize downtime and customer impact. They will also facilitate post-release validation, gather stakeholder feedback, and conduct retrospectives for continuous improvement.
Skills
Release Planning
Coordination
Risk Management
Process Improvement
Automation
Stakeholder Communication
Quality Assurance
Deployment
Post-Release Activities
Technical Background
Problem-Solving
Communication Skills
LivePerson
Digital customer engagement and communication tools
About LivePerson
LivePerson provides businesses with tools to engage with their customers through digital channels. Their main product, LiveEngage, facilitates real-time interactions via live chat, messaging, and AI-driven bots across various platforms like websites, mobile apps, and social media. LivePerson's subscription-based model allows clients to access a suite of tools, including APIs and SDKs, to manage customer interactions and analyze performance. Unlike competitors, LivePerson focuses on enhancing customer experience with features like "click to message" and "click to chat," which enable direct communication from digital platforms. The company's goal is to improve customer service and engagement for businesses, ultimately leading to increased sales and satisfaction.
Key Metrics
New York City, New YorkHeadquarters
1995Year Founded
$40.5MTotal Funding
IPOCompany Stage
Data & Analytics, Consumer Software, Enterprise SoftwareIndustries
1,001-5,000Employees