Undergraduate degree (bachelor’s degree), business or technical discipline preferred, Master’s degree a plus
Broad technical and/or financial services training
Strong project management and coordination skills
Strong problem solving/analytical thinking
Superior communication and presentation skills, with the ability to convey complex concepts simply and clearly to clients
Strong computer skills and an aptitude for learning new systems
Basic knowledge of SQL and JavaScript
Enjoys a fast-paced, high-intensity environment; able to manage multiple priorities
CFA/FRM designation or progressing towards CFA/FRM designation is a plus
Agility and precision in managing client-facing challenges
Strong Cross-Functional Collaboration Across Departments and Geographies
Responsibilities
Develop a strong working relationship with clients to support implementation and adoption of tools, including developing and delivering training and marketing materials for client use
Develop strong understanding of the product and the technical details to help answer client questions and guide the scoping of client requested product enhancements
Develop strong relationships with all groups within Aladdin and BlackRock to ensure an excellent client experience and convey client requirements to product teams as necessary
Assist in the day-to-day project management of product changes and client on-going engagements, including updating project plans, documenting user requirements, facilitating user acceptance testing and managing action items
Play an integral role in managing the client relationships, including delivering on client commitments, responding to client inquiries and partnering to continue to enhance the service provided
Actively manage client communications regarding product changes and improvements
Ensure a smooth transition for clients from Implementation to Production support