Relationship Manager at Capital One

Downers Grove, Illinois, United States

Capital One Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Auto FinanceIndustries

Requirements

  • High School Diploma, GED, or equivalent certification
  • At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience
  • Preferred Qualifications
  • Bachelor’s Degree in Business (or military experience)
  • 2+ years experience in Auto Finance
  • 2+ years experience in Customer Relations
  • 5+ years experience in Customer Service

Responsibilities

  • Cultivate positive relationships with dealerships
  • Optimize communication skills by creating strategic deals and goals with dealerships over the phone
  • Review the structure in underwriting for COAF
  • Guide the deals in house for funding
  • Analyze territory production goals
  • Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives
  • Facilitate strong partnerships with dealers and sales managers while providing high level customer service to internal Auto Finance business
  • Influence 60-80 dealerships, building positive relationships while supporting outside sales managers
  • Serve as the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding
  • Make outbound phone calls to dealers to capture their business for COAF
  • Take inbound calls from dealers to strategically analyze their potential territories resulting in a game plan to achieve target goals
  • Monitor and make adjustments to the plan as the month progresses to achieve desired goals

Skills

Relationship Management
Customer Service
B2B Sales
Underwriting
Funding
Territory Analysis
Phone Sales
Strategic Planning
Communication
Financial Services

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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