Account Manager
BondSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Auto FinanceIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 1 year of experience in Financial Services or at least 1 year of Business to Business Sales experience
- Preferred Qualifications
- Bachelor’s Degree in Business (or military experience)
- 2+ years experience in Auto Finance
- 2+ years experience in Customer Relations
- 5+ years experience in Customer Service
Responsibilities
- Cultivate positive relationships with dealerships
- Optimize communication skills by creating strategic deals and goals with dealerships over the phone
- Review the structure in underwriting for COAF
- Guide the deals in house for funding
- Analyze territory production goals
- Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives
- Facilitate strong partnerships with dealers and sales managers while providing high level customer service to internal Auto Finance business
- Influence 60-80 dealerships, building positive relationships while supporting outside sales managers
- Serve as the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding
- Make outbound phone calls to dealers to capture their business for COAF
- Take inbound calls from dealers to strategically analyze their potential territories resulting in a game plan to achieve target goals
- Monitor and make adjustments to the plan as the month progresses to achieve desired goals
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this a remote position or does it require office work?
The role requires in-office work 5 days a week for the first 90-day training period.
What are the basic qualifications for this Relationship Manager role?
Candidates need a High School Diploma, GED, or equivalent, plus at least 1 year of experience in Financial Services or Business to Business Sales.
What are the preferred qualifications for this position?
Preferred qualifications include a Bachelor’s Degree in Business, 2+ years in Auto Finance, 2+ years in Customer Relations, and 5+ years in Customer Service.
What is the salary or compensation for this role?
This information is not specified in the job description.
What are the schedule expectations for this job?
The role requires availability for about 3 Saturdays a month to handle dealer inquiries, with Tuesdays, Wednesdays, or Thursdays off, and potential for up to 2 Sundays a month.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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