Relationship Manager at Planet

Stockholm, Stockholm County, Sweden

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Retail, HospitalityIndustries

Requirements

Commercial experience, ideally within a relationship-building role. Relevant courses/training desired but not required
Experience in the payments or Tax-Free industry highly valued, including knowledge of payment processing, financial technologies (FinTech), regulatory frameworks, and global payments ecosystem dynamics
Strong communication, presentation, relationship-building, and problem-solving skills
Keen interest in building strong customer relationships and fostering customer loyalty
Passion for Planet’s values and culture; represent the organization to customers
Fluent in English and a second language (German, French, Spanish, Portuguese, Italian), verbal and written

Responsibilities

Identify upsell opportunities, negotiate contracts, and meet booking quotas to ensure revenue growth and profitability
Partner with peer teams on cross-sell activities
Take ownership of customer satisfaction: conduct remote or in-person business reviews, coordinate customer meetings with specialist teams, handle and resolve escalations, and provide support
Prepare account plans outlining customer objectives, pain points, commercial opportunities, and goal timelines
Coordinate customer contract renewals and negotiations to maximize retention
Actively upsell products/services and identify cross-sell opportunities; work with internal teams to ensure customers are live and transacting within agreed timeframes
Monitor customer data to track performance, identify churn/changes/discrepancies, and coordinate resolutions; monitor revenue ramp against forecasts and troubleshoot to optimize results
Stay updated on industry trends, compliance, product knowledge, and best practices via research and Planet’s Training & Development programs; share best practices
Collaborate with cross-functional teams (Support, Ops, Pre-sales, Solution, Implementation, Finance, Marketing, Executive Sponsors) to facilitate communication, alignment, solve issues, and meet customer demands
Act as customer advocate: articulate customers’ needs and pain points to internal teams to improve services and products

Skills

Key technologies and capabilities for this role

Customer Relationship ManagementAccount ManagementUpsellingContract NegotiationBusiness ReviewsStrategic Account PlanningContract RenewalsCross-sellingCustomer Escalations

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

Is remote work allowed for this role?

This information is not specified in the job description.

What are the main responsibilities of the Relationship Manager?

Responsibilities include commercial activities like identifying upsell opportunities and negotiating contracts, customer relationship management such as conducting business reviews and resolving escalations, strategic account planning, contract renewals, upselling products, performance tracking, and collaborating with cross-functional teams.

What is the company culture like at Planet?

Planet emphasizes collaboration across cross-functional teams including Support, Ops, Pre-sales, Solution, Implementation, Finance, Marketing, and Executive Sponsors to solve issues and meet customer demands, while focusing on building relationships, revenue growth, and customer satisfaction.

What makes a strong candidate for this Relationship Manager role?

A strong candidate should have a commercial focus with skills in upselling, contract negotiation, customer relationship management, strategic planning, performance tracking, and the ability to collaborate across teams while staying updated on industry trends.

Planet

High-resolution satellite imagery subscription service

About Planet

Planet captures high-resolution satellite images of the Earth using a fleet of small satellites called Doves. These satellites provide near-daily, detailed imagery across eight different bands, allowing clients to monitor environmental changes, manage resources, plan urban developments, and respond to disasters. The company operates on a subscription-based model, giving clients access to a vast library of images and data analytics tools. This approach ensures consistent revenue as clients require ongoing updates. Planet differentiates itself by offering customized solutions and educational resources through Planet School, helping users effectively utilize their platform. The goal of Planet is to be a leader in the geospatial intelligence market, providing valuable insights through frequent and detailed Earth observation.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$617.1MTotal Funding

IPOCompany Stage

Data & Analytics, AerospaceIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Sabbatical Leave

Remote Work Options

Wellness Program

Mental Health Support

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Equity

Commuter Benefits

Volunteering Paid Time Off

Parental Leave

Risks

Increased competition from companies like Antaris threatens market share.

Recent layoffs may impact operational efficiency and innovation.

Expansion of partnerships may stretch resources, reducing service quality.

Differentiation

Planet operates the largest fleet of Earth-imaging satellites globally.

Their subscription model ensures continuous revenue from diverse sectors.

Planet's AI-driven analytics enhance satellite imagery insights significantly.

Upsides

AI-driven analytics can expand into agriculture and urban planning sectors.

Partnerships with platforms like UP42 enhance data offerings and capabilities.

Smart city management using satellite data offers new revenue streams.

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