Must successfully complete required training and certification processes
Strong interpersonal skills and attention to detail required
Most of the time spent moving about continuously on hard surfaces; frequently requires bending, climbing, crawling, pulling, reaching, stooping, and climbing ladders/step stools
Frequently requires lifting objects up to 30 pounds
Regular, predictable, full attendance is an essential function of this job
Responsibilities
Provides members with prompt and courteous service and assistance
Replenishes, refills, stocks, and straightens merchandise; ensures proper signage of merchandise
Keeps sales floor clean, neat, and fully organized
Replenishes milk, dairy, freezer, food, and non-food merchandise
Folds and organizes apparel, books, and other merchandise
Removes empty cardboard from the sales floor, shelves, display cases, and replenishes box bins; uses cardboard baler to dispose of cardboard
Returns all returned and re-shop merchandise to the sales floor
Maintains all club policies and procedures
Performs other duties as assigned, including working in other departments as needed
Carry out job functions and responsibilities as assigned; support the application of club policies, procedures, and compliance
Acts with honesty and integrity; leads with the member in mind to address concerns and escalate as appropriate
Ensures a safe and positive environment for members and team members
Embraces inclusion and diversity, working collaboratively and respectfully
Works as a team to achieve goals; moves with speed and agility
Innovates and adapts to maintain pace
Maintains a friendly and positive attitude
Delivers service excellence through all points of contact; resolves and deescalates member concerns
Commits daily to GOLD Member Standards (Greet, Anticipate, Appreciate - GAA)
Works as a team to deliver GOLD club standards daily, including Grand Opening Look
Ensures all items are stocked and promotional plans executed; maintains visible accurate signage
Keeps club clean and organized, inside and out
Understands how to access and read production and/or financial performance reporting for the department; sees connection between execution and business impact