Receptionist - Part-Time at SpectrumAi

Austin, Texas, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

HOA Management, Property ManagementIndustries

Requirements

Strong communication skills both verbal and written
Ability to understand and carry out oral and written requests
Problem-solving skills and detail-oriented
Working knowledge of keyboard and software navigation
Ability to multi-task and learn in a fast-paced environment
Customer service minded with the ability to work as a part of a team
Communicates professionally and accurately on the phone with homeowners
Contributes to a positive team environment
Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
Strong organization and follow-up
Maintains a calming demeanor during customer phone interaction and peak times
Anticipates the needs of clients by continually evaluating the environment during interfacing
Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first
Prior experience in a front desk or receptionist position (preferred)

Responsibilities

Welcome homeowners in the office
Receive homeowner payments
Handle walk-in billing questions
Transfer calls to appropriate parties
Respond to homeowners via Live Chat and Emails
Work extensively with Outlook and software for recording correspondence
Conflict de-escalation and resolution with difficult or upset customers
Follow up on outstanding issues
Talk face-to-face to explain situations or billing issues and provide billing support
Provide high-level customer service via internal and external emails

Skills

Customer Service

Receptionist

Microsoft Outlook

Conflict De-escalation

Payment Processing

Live Chat

Email Response

SpectrumAi

Develops electronic health records for ABA therapy

About SpectrumAi

SpectrumAi develops innovative solutions for life-changing therapies, including Twyll, a next-generation electronic health record (EHR) modernizing Applied Behavior Analysis (ABA) therapy through transformative, data-driven tools. Twyll simplifies documentation and improves supervisor oversight with a modern interface, while Patterns ABA network analytics enables the transition to value-based contracting through objective data and analytics.

Los Angeles, CaliforniaHeadquarters

2021Year Founded

$28.2MTotal Funding

SERIES_ACompany Stage

AI & Machine Learning, HealthcareIndustries

11-50Employees