Receivables Risk & Recovery Specialist (Hybrid)

Company Description

Vericast is the financial institution (FI) performance partner. We help banks and credit unions drive growth, improve efficiency, increase engagement and navigate change through the power of data, technology and people. Our advanced analytics, data-driven insights and integrated solution set enable better execution with agility, precision and scale. That’s why thousands of financial institutions look to Vericast and our 150 years of financial services expertise to help them achieve more.

Job Description

This is a hybrid position. We are looking for candidates who are comfortable and available to come in to our office at 15955 La Cantera Pkwy San Antonio, TX 78256 2-3 days per week. Mondays and Fridays are work from home.

The Receivables Risk & Recovery Specialist is responsible for managing and improving the company’s accounts receivable processes by ensuring timely collection of outstanding balances, resolving billing discrepancies, and minimizing bad debt exposure. This role requires strong analytical skills, attention to detail, and the ability to communicate effectively with both internal teams and external clients. The ideal candidate will be proactive, organized, and capable of handling a high volume of accounts while maintaining a customer-centric approach. They should also maintain a working knowledge of Vericast’s products and services to effectively support and strengthen client relationships.

KEY DUTIES/RESPONSIBILITIES

Reporting (25%)

• Develop and maintain reporting dashboards.
• Generate and deliver ad-hoc reports as requested by management to support strategic decision making.
• Ensure accuracy, timeliness, and clarity in all reporting outputs.

Daily Collection Activities (20%)

• Initiate contact with clients to obtain payment status and resolve outstanding balances.
• Respond promptly and professionally to all email and phone inquiries.
• Accurately document all collection activities in the ERP system, including contact details, communication summaries, issues identified, and actions taken.
• Follow up on unresolved issues and inquiries from Collections Management.
• Issue final demand letters and take proactive steps to minimize bad debt exposure.

Bad Debt Monitoring (20%)

• Monitor accounts for early signs of delinquency and take preventive action to reduce bad debt exposure.
• Collaborate with Sales and other internal teams to escalate and resolve persistent payment issues.
• Develop and follow bankruptcy process and ensure proper closure of outstanding balances.

Problem Resolution/Escalations (20%)

• Take ownership of resolving complex or high-risk past-due accounts through detailed investigation and analysis.
• Identify and correct issues such as misapplied payments, invoicing errors, or system discrepancies.
• Partner with primary collectors to leverage existing client relationships for faster resolution.
• Meet or exceed performance goals and contribute to team success through proactive problem solving.

Administrative Support (15%)

• Maintain and update Customer Master Data to ensure accuracy and completeness.
• Support administrative tasks related to collections and account maintenance as needed.

Qualifications

EDUCATION

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (Preferred)

EXPERIENCE

• 2+ years of experience in collections, accounts receivable, or credit analysis

KNOWLEDGE/SKILLS/ABILITIES

• Experience working with ERP systems (e.g., SAP, Oracle, NetSuite)
• Proficiency in Microsoft Excel and other reporting tools
• Strong understanding of accounting principles and collection practices
• Strong analytical and problem-solving abilities
• High attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Customer service orientation with a professional demeanor
• Effective