Collections Specialist

Employment Type: Full-time

Position Overview

Bonterra is seeking a detail-oriented and results-driven Collections Specialist to join our Collections team. As a Collections Specialist, you will play a pivotal role in optimizing accounts, ensuring timely payments, and maintaining positive customer relationships. Your primary duties include contacting delinquent clients, negotiating payment plans, and documenting all interactions.

Key Responsibilities

• Engage with customers to discuss overdue payments, providing professional and courteous assistance.
• Resolve payment discrepancies and address customer inquiries regarding billing and collections.
• Collaborate with internal teams to resolve discrepancies and prevent future issues.
• Execute collections strategies in line with company policies and financial goals.
• Collaborate with team members to achieve individual and departmental targets.
• Document and track customer commitments and payment arrangements.
• Provide insights to management regarding potential risks associated with specific accounts.
• Generate and analyze collections reports to monitor performance against targets.
• Contribute to regular updates on collections activities and trends.

Who You Are

As a Collections Specialist, you have a strong sense of responsibility, you take pride in your ability to analyze outstanding customer balances, assess financial situations, and develop effective payment solutions. Your organization is evident through your documentation of every interaction, ensuring accurate records of collections activities.

Qualifications

• 1-2 years' experience in a software Collections Specialist role.
• Strong negotiation and communication skills.
• Excellent organizational and time management abilities.
• Ability to work independently and collaboratively within a team.
• Proficient in using collection software and MS Office applications.
• Experience with Sage Intacct a plus.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Compensation

The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and in addition to benefits this role may be eligible for discretionary bonuses/incentives, and equity.

US Base Salary: $19/hr - $32/hr

Please note that the compensation range and benefits specified in this job posting is applicable to candidates based in the United States. For international applicants, actual salary offers and benefit plans may vary based on the local market compensation standards and will be determined in accordance with regional considerations, including but not limited to applicable laws, cost of living, and industry norms.

At this time, we are unable to consider candidates who require current or future sponsorship for employment authorization.

Company Information

Bonterra exists to propel every doer of good to their peak impact. We measure that impact against our vision to increase the giving rate as a percentage of GDP from 2% to 3% by 2033. We know that this goal is lofty, but we are confident that the right technology and expertise will strengthen trust in the sector, allowing the social good industry to accelerate growth and reach peak impact. Bonterra's differentiated, end-to-end solutions collectively support a unique network of over 20,000 customers, including over 16,000 nonprofit organizations and over 50 percent of Fortune 100 companies.

Learn more at bonterratech.com.

Our Culture

At Bonterra, we’re innovating with a higher purpose: to increase giving to 3% of US GDP by 2033, creating $573 billion more in global impact every year. To achieve our vision, we cultivate an inc...