[Remote] Quote Conversion Specialist [Short Term Assignment] at Alto Pharmacy

Texas, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Experience in inside sales or patient support role conducted predominantly over the phone
1-2 years of experience in an inside sales, patient support, or customer-facing role
Excellent verbal communication skills
Ability to build trust quickly over the phone
Experience working in patient environments, such as a fertility clinic, specialty pharmacy, or telehealth setting
Bilingual in Spanish or another language is a plus
Experience in a healthcare setting is a plus
Ability to work independently in a fast-paced, remote environment
Experience using Customer Relationship Management (CRM) software or sales enablement tools
Experience with Google Sheets
Strong sense of empathy and patient focus
Ability to adapt to a fast-paced, remote work environment
Ability to lift, carry, push, pull, and stoop for equipment and supplies

Responsibilities

Engage with Inbound Leads: Call prospective patients who have requested a fertility medication quote to answer their questions and guide them through available options
Provide Compassionate Guidance: Offer clear, empathetic information on pricing, insurance, and logistics to help patients navigate their financial and logistical options
Support Informed Decisions: Act as a trusted advisor to help patients understand their concerns and empower them to make the best decisions for their individual needs
Manage Sales Data: Diligently document all interactions and patient insights in a CRM system or Google Sheet to ensure seamless follow-up and data-driven improvements
Nurture Leads: Manage call lists and diligently maintain records of all quote requestors to easily analyze outreach impact
Handle Specific Inquiries: Manage over-the-phone price quote and price match requests
Manage Promotions: Handle follow-up with all patients who apply for a promotion or discount
Contribute to Broader Conversion Tactics: Collaborate on the cadence and content of nurture email campaigns to continuously improve the patient journey
Collaborate with Pharmacy Operations: Partner with pharmacy operations to ensure a seamless and supportive patient experience
Collaborate with Sales Teams: Work closely with the Marketing and Sales Teams to improve the program

Skills

Alto Pharmacy

Digital pharmacy offering same-day medication delivery

About Alto Pharmacy

Alto Pharmacy operates as a digital pharmacy that delivers medications directly to customers' homes on the same day. This service is designed for individuals who may not have the time to visit a traditional pharmacy. Customers can use the Alto app to consult with pharmacists about their medications, addressing any concerns they may have regarding side effects or other issues. Additionally, Alto Pharmacy helps customers save money by actively searching for coupons and discounts to provide medications at lower prices. Unlike many traditional pharmacies, Alto focuses on convenience and customer care, making it easier for people to manage their prescriptions. The company's goal is to enhance the pharmacy experience by combining fast delivery, accessible pharmacist support, and cost-saving options.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$664.4MTotal Funding

CONVERTIBLECompany Stage

HealthcareIndustries

501-1,000Employees

Benefits

Generous time off

Comprehensive medical, dental, & vision plans

401k

Life & disability insurance

Parental leave

Equity

Risks

Amazon Pharmacy's expansion could increase competition for Alto.

The recent funding round at a lower valuation indicates a tough fundraising environment.

Contamination at Novo Nordisk's factory may disrupt Alto's diabetes medication supply.

Differentiation

Alto offers same-day delivery, enhancing convenience for busy individuals.

The company provides pharmacist consultations via an app, improving customer care.

Alto actively searches for cost-saving options, reducing medication expenses for customers.

Upsides

Alto's partnership with Cuban's Cost Plus expands access to medications.

The integration of telehealth services complements Alto's digital pharmacy model.

AI-powered medication management can enhance Alto's service offerings.

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