Quality Assurance Lead (AU Retail, Hybrid) at Connectly

Mandaluyong, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Tertiary qualification in Information Technology or related field (postgraduate level preferred)
ITIL certification (preferred)
Minimum of 5 years in software testing, including test design, execution, and defect management
At least 2 years in a team leadership or people management role, ideally within a retail IT environment
Strong background in cross-functional project delivery and Agile/Scrum methodologies
Proficient in test management and automation tools: Tricentis, QTest, Jenkins
Familiarity with services architecture, development standards, and software development lifecycles
Knowledge of analytics and monitoring platforms: Google Analytics, Adobe Analytics, Sumo Logic, Dynatrace, Datadog
Proficient in Microsoft Office, JIRA, Confluence
Experience in SAP ERP and related systems (e.g., STIBO PIM, Relex, Adobe Campaign, NetTickIT)
Nice to Have: Retail industry experience or exposure to retail software ecosystems
Nice to Have: Hands-on experience with automation frameworks and scripting
Nice to Have: Familiarity with Officeworks-specific platforms (e.g., Zitcha, Broadsign, Scalene)
Nice to Have: Working knowledge of various analytics, tagging, and marketing automation platforms
Nice to Have: Experience with disaster recovery planning and execution

Responsibilities

Lead and manage a team of test analysts responsible for ensuring software quality and an optimal customer experience
Drive team performance, development planning, and resource allocation for ongoing projects and special initiatives
Act as the gatekeeper of product quality, ensuring all deliverables meet business requirements and success criteria before production deployment
Design, implement, and maintain comprehensive test strategies, plans, and scripts
Ensure full end-to-end coverage including manual and automated testing where applicable
Build test cases that support manual execution and automation frameworks
Oversee UAT processes, coordinating sign-offs with business stakeholders
Conduct production verification testing and continuously improve processes for efficiency and risk reduction
Identify, log, and track defects through to resolution
Distinguish between scope issues, development bugs, and UX problems
Maintain clear documentation to support defect resolution, regression prevention, and future optimization
Generate clear, actionable test reports for developers, designers, and analysts
Continually optimize the development and testing pipeline through automation and tooling
Use testing insights to proactively improve development standards and customer-facing functionalities
Leverage domain knowledge and tools to detect and prevent defects early
Translate complex technical findings into actionable insights for technical and non-technical stakeholders
Influence release decisions based on quality metrics and risk assessments
Collaborate closely with internal teams and third-party vendors to align on testing standards and execution
Support disaster recovery and production monitoring systems
Comply with trade practices, disaster planning policies, and health and safety protocols
Contribute to the development and continuous improvement of QA governance frameworks

Skills

Key technologies and capabilities for this role

TricentisQTestJenkinsGoogle AnalyticsAdobe AnalyticsSumo LogicDynatraceDatadogJIRAConfluenceSAP ERPSTIBO PIMRelexAdobe CampaignAgileScrumITIL

Questions & Answers

Common questions about this position

What is the salary for the Quality Assurance Lead position?

This information is not specified in the job description.

Is this a remote or hybrid role, and what are the working hours?

The role is hybrid, with a schedule from Monday to Friday, 07:00 AM - 04:00 PM PHT.

What are the key required skills and experience for this role?

Candidates need a tertiary qualification in IT or related field, minimum 5 years in software testing including test design and defect management, at least 2 years in team leadership, proficiency in tools like Tricentis, QTest, Jenkins, JIRA, and experience with Agile/Scrum.

What does the team structure look like for this position?

The role involves leading and managing a team of test analysts, driving team performance, development planning, and resource allocation.

What makes a strong candidate for the Quality Assurance Lead role?

Strong candidates have 5+ years in software testing with leadership experience, proficiency in test automation tools and Agile, plus retail IT exposure or ITIL certification would stand out.

Connectly

AI-powered marketing automation for e-commerce

About Connectly

Connectly.ai automates sales and marketing for e-commerce businesses through its AI-powered platform, Sofia AI. This platform integrates with popular e-commerce systems like Shopify and Vtex, allowing for automated, personalized conversations with customers across various channels. Connectly.ai stands out by significantly reducing time spent on administrative tasks and improving the sales closing process. The company's goal is to enhance efficiency and sales for e-commerce businesses.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$33.7MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Flexible Work Hours

Remote Work Options

Company Equity

Risks

Increased competition from Alibaba's AI initiatives could overshadow Connectly's offerings.

Reliance on Shopify and Vtex poses risks if they develop their own AI solutions.

Rapid AI advancements require Connectly to continuously innovate to stay competitive.

Differentiation

Connectly.ai automates sales and marketing for e-commerce with AI-powered Sofia AI platform.

The platform integrates seamlessly with Shopify and Vtex, enhancing user experience and sales.

Connectly.ai supports over 20 languages, including local slang, for personalized customer interactions.

Upsides

Connectly.ai raised $20 million in Series B funding led by Alibaba in 2023.

The platform's AI-driven personalization boosts conversion rates and customer satisfaction.

Connectly.ai's multilingual support enhances global customer engagement and market reach.

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