Technical Proposal Manager

Position Overview

Smile Digital Health is seeking a Technical Proposal Manager to oversee the entire technical RFP and deal lifecycle for assigned responses and opportunities in both the US and Canada. This role is crucial for managing end-to-end opportunity processes, including proposal development, submission, and coordination with internal teams. You will collaborate with subject matter experts across sales, product, engineering, and marketing to enhance and standardize proposal formats, content management, and ensure adherence to company brand guidelines, all while contributing to our mission of #BetterGlobalHealth.

Smile Digital Health is a recognized leader in health data technology, ranked #19 on Deloitte's Technology Fast 50 for 2024. Our innovative FHIR-based data liberation platform is utilized in over 20 countries, empowering healthcare stakeholders to effectively collect and exchange data for improved patient care.

Responsibilities

• Oversee the full-cycle technical proposal processes for assigned RFPs and opportunities, including development, win theme strategy, and delivery of strategic pursuits.
• Act as the main point of contact for project managing the end-to-end RFP and client pursuit process.
• Evaluate requirements, develop timelines with clear accountabilities and deadlines, conduct gap analyses, and develop strategies to overcome them.
• Perform technical writing and ensure mandatory requirements are highlighted and met.
• Collaborate with cross-functional teams to achieve proposal objectives, including capture plans, benefits, solutions, and proof points.
• Deliver proposals that are compliant, clear, compelling, and adhere to Smile brand guidelines on time.
• Develop recommendations to improve proposal capabilities and processes by understanding proposal best practices, including readability, consistency, tone, and frameworks.
• Provide effective and accurate metrics, data, and reporting to analyze KPIs, ROI, etc.
• Enter and monitor accurate tracking data, articulate requirements with contributors, and contribute proposal status information to review meetings.
• Transmit proposals.
• Maintain up-to-date and in-depth knowledge of Smile products and capabilities, as well as industry and business development knowledge of existing or prospective customers.
• Comply with all privacy, security, and confidentiality policies.
• Hold all confidential information in trust and strict confidence, ensuring it is used only for employment obligations and not disclosed to any third party.

Requirements

• 5+ years of relevant experience in technical RFP writing within the technology and/or healthcare tech industry.
• In-depth knowledge of interpreting RFPs, developing technical responses, and proposals.
• APMP Practitioner or Shipley certification, or equivalent experience with APMP or Shipley certification in progress.
• Knowledge or experience with US healthcare (US Payer and Provider) is preferred.
• Post-secondary education.

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