Property Manager at Prologis

Ontario, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, LogisticsIndustries

Requirements

5+ years of industrial/commercial real estate or equivalent experience preferred
Valid driver’s license with ability to travel to multiple properties
Current Real Estate sales license in California or ability to obtain within six months (company covers costs and counts time as work hours)
Commitment to proactive and responsive customer service, focusing on diverse customer needs
Ability to adapt to change and take on new initiatives positively
Strong interpersonal skills to build relationships with diverse customers and stakeholders
Strong mathematical and analytical skills
Experience with property transitions, portfolio acquisitions, or company mergers
Strong organizational and time management skills to manage multiple tasks, prioritize, and meet deadlines independently or collaboratively
Ability to process data and complete recurring variance reports
Excellent verbal and written communication skills
Flexibility to work extended hours when required and on call for emergencies

Responsibilities

Manage customer relationships with clear communication of terms, conditions, and responsibilities
Oversee move-in and move-out processes, perform inspections, and coordinate repairs or maintenance
Anticipate customer needs and provide proactive solutions
Identify additional revenue opportunities by understanding and aligning Prologis value-added products/services (e.g., Prologis Essentials) to customer needs
Own and maintain strong, long-term relationships with portfolio of customers
Use technical tools (e.g., Salesforce, Yardi, PeopleSoft) to gather data/metrics and develop customer insights
Perform lease analysis and lease administration
Apply negotiation and management skills for safe, well-maintained properties through competitively bid service agreements
Handle strong financial reporting to meet budget and financial goals for the portfolio

Skills

Key technologies and capabilities for this role

SalesforceYardiPeopleSoftCustomer Relationship ManagementProperty InspectionsMaintenance CoordinationRevenue OptimizationPrologis Essentials

Questions & Answers

Common questions about this position

What experience is required for the Real Estate & Customer Experience Manager role?

5+ years of industrial/commercial real estate or equivalent experience is preferred, along with proficiency in lease analysis, lease administration, negotiation, and financial reporting.

Is a real estate license required for this position?

A current Real Estate sales license in the State of California is required, or the ability to obtain one within six months of starting, with the company covering relevant costs and considering the time as work hours.

Where is this position located?

The role is based in Ontario, CA, in the Inland Empire Market, with a local office of 36 staff members and the ability to travel to multiple properties.

What is the team structure like at Prologis for this role?

You would join a Customer Experience Team (CET) in a local office of 36 staff members, supported by a large international company, focused on best-in-class service for customers in industrial buildings.

What makes a strong candidate for this Property Manager role?

Strong candidates demonstrate proactive customer service, proficiency in technical tools like Salesforce, Yardi, and PeopleSoft, negotiation skills, and the ability to build long-term customer relationships while identifying revenue opportunities.