Project Support Operations Associate

Remote

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Not SpecifiedCompensation

N/AExperience Level

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Not SpecifiedVisa

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Requirements

The ideal candidate will possess 1-2 years of experience in customer support and Quality Assurance roles, preferably within tech companies. Essential skills include meticulous attention to detail, strong process orientation, analytical capabilities, and excellent English proficiency for both verbal and written communication. Proficiency with Google Suite and Slack, outstanding interpersonal skills for a fast-paced team environment, and a solid understanding of customer satisfaction drivers and potential issues are also required.

Responsibilities

The Project Support Operations Associate will review internal projects to identify customer dissatisfaction and internal challenges by assigning and managing escalations. They will generate findings, record, and share conclusions on internal issues and quality concerns affecting account health. Responsibilities also include addressing and resolving issues raised by internal teams, collaborating cross-functionally with various departments, providing timely communication on issue resolution, and evaluating existing processes to identify areas for improvement and enhance efficiency.

Skills

Superside

On-demand design services for businesses

About Superside

Superside offers on-demand design services, including graphic design, illustration, motion design, and branding, specifically for medium to large enterprises. Clients subscribe to access a dedicated team of designers, which allows for predictable costs and flexibility based on their design needs. The company differentiates itself with a strong focus on reliability, maintaining a 99.99% uptime for its services. Superside's goal is to provide high-quality design solutions without the overhead of an in-house team.

Wilmington, DelawareHeadquarters

2015Year Founded

$34.2MTotal Funding

SERIES_ACompany Stage

DesignIndustries

501-1,000Employees