Senior Project Manager

Employment Type: Full-time

Position Overview

As a Senior Project Manager at Polly, you will own the planning and execution of customer implementation projects, helping lenders successfully adopt our modern, cloud-native capital markets solutions. You bring strong organizational skills, attention to detail, and a customer-first mindset to every engagement, ensuring a seamless onboarding experience and long-term customer success.

Responsibilities

• Manage and deliver multiple customer SaaS implementation projects from kickoff through go live.
• Partner with cross-functional teams to ensure aligned delivery and timely resolution of project issues.
• Lead customer onboarding calls, develop and maintain project plans, and track against key milestones.
• Identify and escalate project risks or blockers, recommending mitigation strategies where needed.
• Continuously improve internal processes and documentation to support a scalable implementation framework.
• Build strong, trust-based relationships with customers and internal stakeholders.

Requirements

• 5+ years of project or program management experience, ideally in SaaS or enterprise software.
• Demonstrated ability to manage cross-functional initiatives and communicate with technical and non-technical stakeholders.
• Familiarity with project management tools like Asana, Jira, or equivalent.
• Experience in mortgage tech or financial services is a plus.
• PMP or equivalent certification is a bonus.
• Excellent written and verbal communication skills.

Why Join Polly?

• High Bar of Talent: Polly consistently performs in the top quartile of start-up companies, and we consider the people of Polly the engine helping us achieve success. Many candidates choose Polly because of the collaborative, smart, and fun people that work here. We strive to hire the best to continue to raise that bar, and <5% of those that enter the interview process are presented with an offer.
• Disruptive Mission: Mortgage capital markets is historically an under-innovated space; Polly is committed to changing that. Our purpose-built platform has reimagined and reinvented the way that our lender customers operate. We are seeking passionate and driven builders who are not interested in accepting the status quo.
• Individual Impact & Growth: Every day, the Polly team doesn’t just work—they contribute to our overarching mission. Individual impact is highly visible and everyone’s voice matters. You will have exposure to every level of leadership, cross-functional teams, and impactful projects, giving you a unique opportunity to build and hone your skills.
• Hybrid Workplace with Innovation at the Core: Here at Polly, we believe in blending flexibility with in-person collaboration. With a hybrid model, our employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco (remote available for this role, hybrid strongly preferred), driving forward-thinking solutions and fostering teamwork.

Employee Benefits

• Competitive Compensation: Polly offers competitive salaries designed to reward your expertise and direct impact/contributions.
• Comprehensive Health Coverage: Enjoy 100% company paid medical, vision, dental, disability, and life insurance, granting peace of mind.
• Flexible Vacation, Done Right: Take time off to recharge when you need it with Polly’s flexible, non-accrued vacation policy, because we trust you to balance work and life.
• Hybrid Environment: Polly employees work on site three days a week (Tues./Wed./Thurs.) at our Innovation Hubs, located in Dallas-Fort Worth and San Francisco.

Interview Process

• Round 1: 30 minute 1:1 with a Polly Talent Team Member
• Round 2: 30 minute 1:1 with Polly’s Director, Professional Services
• Round 3: Take Home Assessment + Assessment Presentation
• Round 4: 30 minute 2:1 with Polly's Director, Sales + a Senior Implementation Consultant
• Round 5: 30 minute 1:1 with Polly’s VP, Customer

Application Instructions

Please apply through the described interview process.

Company Information

Polly is revolutionizing the mortgage capital markets space with its modern, cloud-native platform. We are a high-growth company committed to innovation and empowering our lender customers.