Electrical Sales) at Hiller Plumbing, Heating, Cooling & Electrical

Knoxville, Tennessee, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, Plumbing, HVAC, ElectricalIndustries

Requirements

Ability to conduct in-home sales consultations and assess homeowner needs
Strong customer focus reflective of company values
Technical expertise in plumbing, HVAC, and electrical services
High degree of credibility to influence service strategies
Maintain closing ratio: 70% or higher on generated leads, 50% or higher on marketing leads
Maintain average sales price set forth by the brand
Ability to prepare estimates, write and present proposals, address resistance, negotiate value, and close sales
Complete all paperwork accurately and timely
Prepare financing paperwork and collect payments
Must be accessible by phone at all times (other than scheduled vacations)

Responsibilities

Follow-up on sales leads and lists, both technician and self-generated
Perform a complete customer needs survey on every call
Educate new and existing customers on service offerings utilizing the Company’s Sales System
Recommend solutions and link customer objections to a total value solution and competitive advantage
Demonstrate technical expertise and maintain high degree of credibility
Positively and credibly influence service strategies with the homeowner
Prepare estimates for contracts and proposals
Effectively write and present proposals
Address any resistance, negotiate value, and close the sale
Complete all paperwork accurately and timely on all leads
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Project ManagementSalesPlumbingHVACElectricalCustomer ServiceTeam Leadership

Questions & Answers

Common questions about this position

What benefits does Hiller offer to employees?

Hiller provides medical, dental & vision insurance, long and short-term disability, company paid $50,000 life insurance, company paid vacation and holidays, 401k with company match, paid training, bonus opportunities, company vehicle & fuel card, company provided cell phone, employee discounts, and free tele-health on day 1.

Is this a remote position or does it require in-office work?

This information is not specified in the job description.

What are the main responsibilities of the Project Manager role?

Responsibilities include following up on sales leads, performing complete customer needs surveys, educating customers, conducting in-home sales consultations, developing and presenting proposals, securing sales, processing orders, and coordinating with teammates for service delivery.

What is the company culture like at Hiller?

Hiller emphasizes a family-owned care culture with core values of CARE, healthy work/life balance, established career paths, advancement opportunities, year-round work with no layoffs, and a commitment to employee happiness, growth, and potential.

What makes a strong candidate for this Project Manager position?

Strong candidates should have experience in in-home sales for plumbing, HVAC, or electrical services, a customer-focused approach aligned with Hiller’s values, and skills in needs assessment, proposal development, sales closing, and team coordination.

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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