Project Manager

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

KERN is seeking a creative and adaptable Project Manager to join our award-winning Program Management team. This role is ideal for someone well-versed in CRM marketing who enjoys partnering with Client Leadership, Creative, Design Studio, Proofreading/Quality Assurance, Technology, and Analytics teams to deliver impactful customer-centric experiences.

About KERN

World leaders in activating growth with precision and empathy at scale. KERN is a global, next-generation precision marketing agency that leverages data, creativity, technology, and empathy to foster client growth. We champion individuality in our marketing solutions and our workplace, fighting for solutions that adapt to individual needs, beliefs, behaviors, and aspirations. We foster an inclusive workplace that emphasizes personal well-being.

KERN is part of RAPP, comprised of 2,000+ creatives, technologists, strategists, and data and marketing scientists across 15+ global markets. We are part of Omnicom's Precision Marketing Group.

Responsibilities

Project Ownership & Delivery

• Oversee daily intake and processing of new project requests, coordinating with stakeholders and internal teams for seamless project initiation.
• Lead comprehensive planning of project scope, including defining key milestones, establishing timelines, and allocating resources.
• Proactively monitor project progress, manage scope changes, and oversee the change-control process to maintain alignment with objectives.
• Develop and implement staffing plans, forecasting resource needs to maximize team efficiency.
• Facilitate and participate in regular status meetings, ensuring clear communication and alignment across all teams (onshore/offshore, strategy, analytics, technology, creative, quality assurance).
• Identify and mitigate project risks, minimizing agency exposure and safeguarding project delivery.
• Prepare contingency plans to address potential roadblocks and ensure timely, high-quality completion of all deliverables.

Relationship Management

• Lead internal agency team meetings, effectively managing multiple concurrent workstreams.
• Collaborate with client leadership teams to translate client requirements into actionable agency tasks.
• Act as a central communication liaison among Client Leadership, Creative, and Quality Assurance teams.
• Keep stakeholders consistently informed of project status, milestones, and any changes throughout the project lifecycle.
• Proactively address project stalls, working with stakeholders to keep timelines on track.
• Partner with senior leadership to deliver complex, multi-component programs and ensure client satisfaction.

Required Skills

• Proficient in Adobe Workfront; experience with advanced project management software is required.
• Exceptional attention to detail and commitment to quality, regardless of project complexity.
• Outstanding interpersonal skills, demonstrating collaboration, flexibility, and diplomacy.
• Strong written and verbal communication; able to convey information clearly, concisely, and proactively.
• Confident problem-solver who asks questions and seeks clarity when needed.
• Results-driven, with a demonstrated ability to meet deadlines.