Project Manager

Employment Type: Full-time

Position Overview

The Project Manager is responsible for ensuring the successful planning, execution, tracking, delivery, and closure of client projects. The Project Manager collaborates with the client to understand requirements and engages the global team in fulfilling these requirements, crafting client solutions based on the Welocalize Four Pillars: Customer Service, Quality, Innovation, and Global Teamwork. The ideal candidate is a driven yet steady individual, capable of building relationships across the entire project team, with the flexibility and energy to thrive in a dynamic environment.

Responsibilities

• Project Planning & Execution:
  • Project planning, scoping, requirements gathering, and validation with the client.
  • Identifying and working with relevant client and internal stakeholders to plan and resource projects appropriately in terms of quality, cost, and schedule.
  • Risk analysis and contingency planning (Plan-Do-Check-Act cycle).
  • Leading internal and external teams to successful execution and delivery of client projects.
  • Creating schedules and monitoring timeliness of delivery.
• Financial Management:
  • Managing the budget and controlling project costs.
  • Ensuring profit of the project is maintained through margin management.
  • Ensuring finance systems are kept up to date and accurate.
• Client & Stakeholder Management:
  • Establishing and nurturing relationships with the customer, internal teams, and external suppliers.
  • Reporting, both in written and verbal form, to internal and external stakeholders regarding project scope, financials, progress, and status, formally and on an ad-hoc basis as required.
  • Ability to build and maintain strong client relationships.
• Process Improvement & Quality:
  • Overseeing project activities and ensuring resolution to any problems that may arise (corrective and preventive action).
  • Actively seeking ways to optimize delivery, client satisfaction, quality, and profitability.
  • Process documentation and knowledge management.
• Measures of Success:
  • Delivery of services in line with core KPIs for project management, including but not limited to:
    • Client satisfaction
    • On-time delivery
    • Cost control and profitability
    • Revenue throughput
    • Client growth

Requirements

• Education: Bachelor’s degree (B.A.) from a college or university in a related field.
• Experience:
  • Proven project management experience in a fast-paced, client-centric environment, ideally in the translation or localization industry.
  • Demonstrated success in managing large accounts and/or projects.
  • Proven experience in development of processes and ideas.
  • Experience in financial management and budget-to-actual management.
  • Customer relationship management and business development skills to drive organic growth.
• Knowledge:
  • Knowledge of the translation industry and a keen interest in its technology, process, competitive landscape, and emerging trends.
• Skills & Attributes:
  • Curiosity and creativity to question existing processes and approaches and innovate new ones.
  • Energy and a positive attitude with excellent interpersonal skills.
  • The ability to lead large, diverse, virtual teams.
  • Excellent written and verbal communication skills.
  • Strong organizational and problem-solving skills.
  • Effective presentation skills.
  • Ability to manage multiple priorities in a time-sensitive and deadline-driven work environment.
  • Ability to cope with high pressure caused by one or more projects.
  • Must be available to travel for work-related commitments.

Application Instructions

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Company Information

• Department: Project Management
• Reports To: Enterprise Program Manager