Marketing Localization Specialist

Salary: [Not Specified] Location Type: Remote (US Only) Employment Type: [Not Specified]

About KnowBe4

KnowBe4 is the provider of the world's largest security awareness training and simulated phishing platform, used by tens of thousands of organizations globally. We empower organizations to manage the ongoing problem of social engineering by training employees to make smarter security decisions daily.

• Fortune has ranked us as a best place to work for women, millennials, and in technology for four consecutive years.
• Certified as a "Great Place To Work" in 8 countries.
• Awarded Glassdoor's Best Places To Work and numerous other prestigious accolades.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages individuality. We strive to make every day fun and engaging, whether working remotely or in-person, through activities like team lunches, trivia competitions, and local outings.

Position Overview

The Marketing Localization Specialist is a highly motivated, strategic thinker responsible for driving end-to-end localization projects for KnowBe4's Marketing initiatives across multiple products and markets. This role demands confident decision-making, project ownership, and adaptability in a fast-changing environment. Reporting to the Snr. Marketing Localization Manager, you will proactively manage localization projects from conception to completion with minimal supervision. You will leverage project management tools to establish and optimize localization standards, streamlining processes for internal teams and external vendors to ensure efficient, high-quality content localization.

Responsibilities

• Lead simultaneous localization projects across multiple languages, managing priorities and resources to meet aggressive deadlines. This includes:
  • Requirements gathering
  • Planning
  • Budgeting
  • Execution
  • Quality checking
  • Maintenance of translation assets across KnowBe4's diverse marketing portfolio (digital content, collateral, creative materials, etc.).
• Independently manage all vendor relationships, including:
  • Selecting appropriate localization vendors
  • Handling project initiation
  • Maintaining clear communication throughout projects
  • Managing SLAs
  • Ensuring quality standards are met
• Track and document all localization projects, including status, costs, and key timeline milestones, to generate comprehensive reporting for the department.
• Oversee linguistic QA cycles, diagnose underlying causes of persistent problems, and execute remediation and preventive measures.
• Build strong partnerships with cross-functional teams and language service providers to address questions or conflicts related to file discrepancies, content inconsistencies, terminology alignment, and translation quality standards.
• Ensure new translated content is regularly added to the relevant marketing platforms.
• Maintain and update existing translation assets to ensure the highest quality and translation accuracy.
• Take ownership of assigned translation projects through all phases, demonstrating initiative and accountability.

Minimum Qualifications

• Associate’s Degree or higher required.
• Minimum 3 years of relevant experience in localization project management and language quality assurance.
• Fluent in reading/writing in another language other than English.
• Experience in Marketing and/or web content localization preferred.
• Project Management or Localization Certifications are a plus.
• Comfortable with ambiguity and skilled at problem-solving.
• Experience managing complex multilingual content projects across multiple vendors.
• Ability to work effectively in a team environment.
• Skilled in translation management system technologies.
• Cross-cultural sensitivity and competence.

Application Instructions

[Not Specified]

Company Information

KnowBe4 is a global leader in security awareness training and simulated phishing. We foster a culture of transparency, ownership, and professional growth in a welcoming and engaging environment.